Can't get on the Internet!

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xavier57

Thread Starter
Joined
Oct 23, 2002
Messages
192
Hello!,
I reinstalled Windows XP, Home Edition, on a Dell Inspiron 5150 notebook. It is connected to a Linksys router and to a Motorola SB5100 cable modem. The cable connection, the modem and the router are working perfectly, it is the connection I am using right now while typing these words. If I connect the same ethernet cable to the notebook, it tells me that everything is OK, that the connection is present and everything seems fine. The problem is, if I try to open either Internet Explorer or Netscape, it acts like if there is no Internet connection at all. What can I do? I have followed the suggestions on the Internet Explorer blank page, but it doesn't do anything. Suggestions, please?:confused:
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
post an IPCONFIG /ALL of a working machine

and then in a seperate reply post the faulty machine - make sure we know which is which

ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.
 

xavier57

Thread Starter
Joined
Oct 23, 2002
Messages
192
Etaf: These are the two IP configs, the working and the not working:

Working Internet - Desktop


Windows IP Configuration



Host Name . . . . . . . . . . . . : home

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-09-6B-CF-51-3C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 24.138.234.252

63.245.32.11

24.138.234.254

Lease Obtained. . . . . . . . . . : Saturday, January 27, 2007 10:39:49 AM

Lease Expires . . . . . . . . . . : Sunday, January 28, 2007 10:39:49 AM


Not Working Internet, Notebook:


Windows IP Configuration



Host Name . . . . . . . . . . . . : Carlos

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-0F-1F-0D-E4-21

I will appreciate your help and expertise... :confused:
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
media disconnected

start>
control panel>
system>
hardware tab>
device manager button>

network adapters
click on the + sign

post backs whats there

also any ! X or ?
 

xavier57

Thread Starter
Joined
Oct 23, 2002
Messages
192
It looks normal, under Network Adapters there is "1394 Net Adapter" and
"Broadcom 440x 10/100 Integrated Controller". Each of them has a green icon that looks like a PCI Card. There are no ? or ! signs, or any other signs.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
have you powered everything off and then repowered when you connect the notebook
 

xavier57

Thread Starter
Joined
Oct 23, 2002
Messages
192
I have tried what you are recommending, but still, I only get a blank page. I am afraid it will only be fixed by completely cleaning and reinstalling Windows XP, but I don't want to go that far unless completely neccesary. I tried to solve the problem by fixing Windows XP using the installation CD...still doesn't work! :confused:
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
goto connections
right click on the lan cnnection
whats at the top - enable or disable ?
then goto
properties
post back whats in the "this connection has the following items " box

you should have TCP/IP in the box
click on it
then click on the properties button

whats under general
 

xavier57

Thread Starter
Joined
Oct 23, 2002
Messages
192
Thanks for your help. I thought...what if I try to connect the modem using the USB connection instead of the Ethernet? I installed the CD that came with the modem using the USB option, and it works! I am typing using the notebook. Maybe there is something wrong with the notebook's ethernet plug. Again, thanks for your help!:)
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
yep there is smething wrong with the ethernet - it says media disconnected and thats why i posted the qu. in above posts ?

but if it works and you dont need the LAN - (y)
 
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