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Cant get online anymore

Discussion in 'Windows Vista' started by Legoninjago, Dec 30, 2012.

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  1. Legoninjago

    Legoninjago Thread Starter

    Joined:
    Dec 30, 2012
    Messages:
    2
    I have a Vista HP laptop that shows a good connection with my wireless internet but none of my browsers will establish a connection. Also stooped printing to my wireless printer. What up wid dat?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,628
    First Name:
    Wayne
    would you post the following tests

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    This should also work for windows 8
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    Type the following command
    Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  3. Legoninjago

    Legoninjago Thread Starter

    Joined:
    Dec 30, 2012
    Messages:
    2
    Ran through directions but could not copy/paste results. How do you copy from the results window? Right clicking woudn't give that option. I have no idea which firewall programs have been run before. I think that Windows firewall is the only thing running right now. It's frustrating. First, Internet Explorer went out, then Firefox, and now nothing will work - not even itunes (although itunes just updated a little while ago). I have tried resetting things back to defaults. Ugg! Without internet my laptop is useless.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,628
    First Name:
    Wayne
    what exactly did you do?

    for the ipconfig /all right clicking should not be necessary

    can you take a screen shot and load here
    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot


    have you tried a restore
    ------------------------------------------------------------------------

    Restore PC to an Earlier Date & Time

    Go Start>>All Programs>>Accessories>>System Tools>>System Restore

    • Click in the radio button Choose a different restore point
    • Click Next
    • put a tick in Show more restore points
    • Pick a Date before this happened
    • Click Next
    This should restore the PC to that time & date

    you may need to use safemode to do the restore. As the PC starts keep tapping F8 - a menu will appear - choose safemode

    windows vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html
     
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