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can't get past the dell logo except a grey screen

Discussion in 'Hardware' started by dreyn70, Mar 24, 2015.

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  1. dreyn70

    dreyn70 Thread Starter

    Joined:
    Mar 24, 2015
    Messages:
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    I have a Dell Inspirion 3520. When I try to boot up the screen shows the Dell logo in 4 mini screens then it goes to a grey screen.
    PLEASE HELP!
     
  2. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,588
    howdy and welcome. What is on the gray screen?
     
  3. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    That sounds as though it is detecting the screen incorrectly or using a bad refresh rate.
    Boot into safe or VGA mode and check that the settings are correct for the current monitor.
    Most monitors will work at 60Hz so try that to start with and work from there.
     
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