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Can't get rid of scratching and screeching from speakers

Discussion in 'Windows 8' started by quaildog, Nov 13, 2017 at 3:06 PM.

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  1. quaildog

    quaildog Thread Starter

    Joined:
    Mar 29, 2017
    Messages:
    4
    This is an older PC in which I replaced the hard drive with 2 formatted hard drives. I loaded Windows 8, then upgraded to Windows 10 and have now installed the latest Windows update. I have tried loading various audio drivers (AC 97, Realtek HD audio, etc) but nothing fixes the problem. No matter what I try to ,the only sound I get is scratching and screeching from the speakers. Sometimes the Sound, Video and Game Controller item disappears in device manager and I have to re-establish it through the Action => Add Legacy Hardware.

    Here's the Syst Info dump:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+, AMD64 Family 15 Model 107 Stepping 2
    Processor Count: 2
    RAM: 3839 Mb
    Graphics Card: Microsoft Basic Display Adapter
    Hard Drives: C: 464 GB (426 GB Free); I: 465 GB (465 GB Free);
    Motherboard: Acer, F690GVM
    Antivirus: Windows Defender, Enabled and Updated

    I would greatly appreciate any thoughts on what to try next.
    Thank you!
     
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  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,122
    What's the model name and model number of that Acer?
    What's the exact SNID number and serial number on it?

    Once it's correctly identified and we can confirm what hardware and operating system it came with, it should be easier to address its audio issue.
    From what I can tell at this point, your Acer is an older DDR2 desktop.

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  4. quaildog

    quaildog Thread Starter

    Joined:
    Mar 29, 2017
    Messages:
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    On the front of the case it says it's an Acer AM1100-E1402A, AMD dual core 4400+, 2GB DDR2 memory.
    Sticker says SNID is 80802158727 1024295
    S/N is PTS890X123808054532702
     
  5. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,122
    The SNID number and serial number you submitted are not found, and there's no "AM1100-E1402A" model number listed at the Acer support site.

    It's my guess you actually have an Acer Aspire M1100-U1402A desktop which originally came with Windows Vista Home Premium 32-bit.

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  6. quaildog

    quaildog Thread Starter

    Joined:
    Mar 29, 2017
    Messages:
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    On the front of the box it says Vista Home Premium. BTW, I added 2 more sticks of RAM to the 2 already there. I'm in Canada so the product codes may be somewhat different.
     
  7. flavallee

    flavallee Frank Trusted Advisor

    Joined:
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    Messages:
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    I'm already aware it has more RAM and a larger capacity hard drive than what came in it.

    The main reason why you're having audio issues in that old desktop is because you're running a much newer Windows operating system than it was designed for.
    According to your log in post #1, it doesn't even have a proper driver installed for its graphic device.
    It would probably work fine with Windows 7, but not with Windows 10.

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    Last edited: Nov 15, 2017 at 9:21 AM
  8. quaildog

    quaildog Thread Starter

    Joined:
    Mar 29, 2017
    Messages:
    4
    The PC is a desktop. Is there any way of finding a driver to work with W 10? The PC seems to be working fine other than for the sound.
     
  9. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    74,495
    This is my preferred order for finding drivers:

    1. PC manufacturer's web site,
    2. Motherboard manufacturer's web site,
    3. Device manufacturer's web site,
    4. A "drivers" site, such as DriverGuide,
    5. Anywhere you can find one that might work,
    6. Let Device Manager try to find one.
    7. Use Windows Update.

    (4 through 7 are really tied, and with Windows 7--and maybe 8/8.1-- the Windows Update should be at least 4th. The main message is that the first three are almost always to be preferred.)
     
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