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Can't get rid of trojan

Discussion in 'Virus & Other Malware Removal' started by grandpaw7, Sep 19, 2004.

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  1. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    I stupidly removed one antivirus program and waited a few days to install another. During that time, a trojan has taken hold. A few days ago, I was using half of my 6GB; now it is full, without any help from me. I did clear up a few hundred MB so that I can use the computer some. Housecall said I have no viruses. I also ran Spybot and Adaware. Then I ran webroots spy audit and it said I have two trojans. I then ran an antitrojan program and it said it found none. I tried to run Panda's virus scan but couldn't get it to work I thought I'd try to free up some space and tried to remove some programs, but neither the Add/Remove program or individual uninstall programs work.

    So, I wonder what I should do now? grandpaw7
     
  2. FinestRanger

    FinestRanger

    Joined:
    Oct 13, 2003
    Messages:
    2,367
    Please go to the link below and downloadHiJackThis by Merijn Bellekom:

    Save it to a permanent folder.

    ***NOTE***Do not FIX anything without a log analyzer's guidance. MOST of what's listed is necessary for your computer to operate normally.

    http://www.majorgeeks.com/download3155.html


    Alternate download links:

    http://www.spychecker.com/program/hijackthis.html

    HiJackThis download link


    Under "Official Downloads" HiJackThis. It's the 2nd one down.

    Download and unzip to a permanent folder of your own creation.

    Open HiJackThis. Click "Scan". Then, in the lower left corner, click "Save Log".

    Save it to your permanent HiJackThis folder (or floppy disk if necessary).

    The log will open in Notepad. Click "Edit" then "Select All".

    Copy and paste the log back to this thread.



    After that's done, open HiJackThis. Click "Config" and put a checkmark in the "Make backups before fixing items" box.
     
  3. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    Thank you for your welcome reply, FinestRanger. When I couldn't get defrag to go beyond about 24%, I installed Diskeeper for a 30 day trial and it complete the defrag. I'm not sure when it happened but when I just went to msinfo32 it showed me as having about 3.9GB free out of 6.1Gb, whereas yesterday it showed almost none free. However, Add/Remove doesn't work, and the webroots spayscan showd two trojans, even though they were missed by Housecall and the antitrojan program I ran. So, I just don't know where I stand.

    Here is the log. Incidentally, the log kept downloading in Works, which said it couldn't read the log. Finally, I changed .log to .txt and it downloaded in WordPad. I again don't know the whys and wheres of this, just as I don't know why the log shows up in YankeeClipper but not in Edit>Paste:

    Logfile of HijackThis v1.98.2
    Scan saved at 12:12:06 PM, on 9/19/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\EXECUTIVE SOFTWARE\DISKEEPER\DKSERVICE.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\YCIII\YANKCLIP[1]\YANKCLIP.EXE
    C:\PROGRAM FILES\CALLWAVE\IAM.EXE
    C:\PROGRAM FILES\PRINTKEY-PRO\PRINTKEYPRO.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\PROGRAM FILES\AT&T\WNS\PROGRAMS\CONNECT.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE
    C:\PROGRAM FILES\MICROSOFT WORKS\WKSWP.EXE
    C:\PROGRAM FILES\MICROSOFT WORKS\MSWORKS.EXE
    C:\PROGRAM FILES\MICROSOFT WORKS\WKGDCACH.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/search
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.peoplepc.com/homepage
    O1 - Hosts: 64.91.255.87 www.dcsresearch.com
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
    O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE028.DLL (file missing)
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL (file missing)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [DkService] C:\Program Files\Executive Software\Diskeeper\DkService.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - Startup: Yankee Clipper III.lnk = C:\Program Files\YCIII\YankClip[1]\YankClip.exe
    O4 - Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
    O4 - Startup: WORKS CALENDER.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WksCal.exe
    O4 - Startup: Shortcut to Printkeypro.exe.lnk = C:\Program Files\Printkey-Pro\Printkeypro.exe
    O4 - User Startup: Yankee Clipper III.lnk = C:\Program Files\YCIII\YankClip[1]\YankClip.exe
    O4 - User Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
    O4 - User Startup: WORKS CALENDER.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WksCal.exe
    O4 - User Startup: Shortcut to Printkeypro.exe.lnk = C:\Program Files\Printkey-Pro\Printkeypro.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Dictionary - http://files.db3nf.com/scripts/ie.htm
    O8 - Extra context menu item: &Encyclopedia - http://files.db3nf.com/scripts/ie-e.htm
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\SYSTEM\ms.exe (file missing)
    O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\SYSTEM\ms.exe (file missing)
    O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE028.DLL (file missing)
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...le.com/samantha/us/win/QuickTimeInstaller.exe
    O16 - DPF: {AA59BA6E-B44F-4514-AB3C-0C1DD2306FC3} (MSN Money Charting) - http://fdl.msn.com/public/investor/v12/invinstl.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw8fd.law8.hotmail.msn.com/activex/HMAtchmt.ocx
    O16 - DPF: {EE5CA45C-BFAC-48E6-BE6C-3C607620FF43} (IMViewerControl Class) - http://companion.logitech.com/companion/logitech/ver1.3.1.2083/bin/imvid.cab
    O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/dj/qdiagh.cab?306
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toontown.com/sv1.0.11.10/ttinst.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4375/mcfscan.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,77/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/mcgdmgr/en-us/1,0,0,18/mcgdmgr.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {3B66AEF9-989C-4979-9785-667C62305CC1} (PortfolioManager Class) - http://moneycentral.msn.com/cabs/webinst.exe
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...cb921763b61b:42a38f062b6e6498ce1aae132a915da2
    O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
    O16 - DPF: {ED6D016A-12F8-4871-BEDC-CE13AAAB4F0B} (DD_v4_Member.DDv4) - http://www.drivershq.com/members/DD_v4_Member.CAB
    O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB

    Anyhow, I'm obliged that you are willing to help. grandpaw7
     
  4. FinestRanger

    FinestRanger

    Joined:
    Oct 13, 2003
    Messages:
    2,367
    Hi GrandPaw,

    You can try defragging in Safe Mode...be forewarned...it's VERY thorough.

    How to start your computer in Safe Mode



    Open HiJackThis. Click "Scan". Put a checkmark next to:

    O1 - Hosts: 64.91.255.87 www.dcsresearch.com

    O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)

    O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE028.DLL (file missing)

    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL (file missing)

    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\SYSTEM\ms.exe (file missing)

    O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\SYSTEM\ms.exe (file missing)

    O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE028.DLL (file missing)

    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe

    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...aa e132a915da2


    Close ALL browser windows and click "Fix checked."

    Restart your computer and post another HiJackThis log.
     
  5. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    Logfile of HijackThis v1.98.2
    Scan saved at 1:29:52 PM, on 9/19/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\EXECUTIVE SOFTWARE\DISKEEPER\DKSERVICE.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\YCIII\YANKCLIP[1]\YANKCLIP.EXE
    C:\PROGRAM FILES\CALLWAVE\IAM.EXE
    C:\PROGRAM FILES\PRINTKEY-PRO\PRINTKEYPRO.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\PROGRAM FILES\AT&T\WNS\PROGRAMS\CONNECT.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\MSHTA.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/search
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.peoplepc.com/homepage
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [DkService] C:\Program Files\Executive Software\Diskeeper\DkService.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - Startup: Yankee Clipper III.lnk = C:\Program Files\YCIII\YankClip[1]\YankClip.exe
    O4 - Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
    O4 - Startup: WORKS CALENDER.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WksCal.exe
    O4 - Startup: Shortcut to Printkeypro.exe.lnk = C:\Program Files\Printkey-Pro\Printkeypro.exe
    O4 - User Startup: Yankee Clipper III.lnk = C:\Program Files\YCIII\YankClip[1]\YankClip.exe
    O4 - User Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
    O4 - User Startup: WORKS CALENDER.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WksCal.exe
    O4 - User Startup: Shortcut to Printkeypro.exe.lnk = C:\Program Files\Printkey-Pro\Printkeypro.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Dictionary - http://files.db3nf.com/scripts/ie.htm
    O8 - Extra context menu item: &Encyclopedia - http://files.db3nf.com/scripts/ie-e.htm
    O16 - DPF: {AA59BA6E-B44F-4514-AB3C-0C1DD2306FC3} (MSN Money Charting) - http://fdl.msn.com/public/investor/v12/invinstl.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw8fd.law8.hotmail.msn.com/activex/HMAtchmt.ocx
    O16 - DPF: {EE5CA45C-BFAC-48E6-BE6C-3C607620FF43} (IMViewerControl Class) - http://companion.logitech.com/companion/logitech/ver1.3.1.2083/bin/imvid.cab
    O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/dj/qdiagh.cab?306
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toontown.com/sv1.0.11.10/ttinst.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4375/mcfscan.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,77/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/mcgdmgr/en-us/1,0,0,18/mcgdmgr.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {3B66AEF9-989C-4979-9785-667C62305CC1} (PortfolioManager Class) - http://moneycentral.msn.com/cabs/webinst.exe
    O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
    O16 - DPF: {ED6D016A-12F8-4871-BEDC-CE13AAAB4F0B} (DD_v4_Member.DDv4) - http://www.drivershq.com/members/DD_v4_Member.CAB
    O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
     
  6. FinestRanger

    FinestRanger

    Joined:
    Oct 13, 2003
    Messages:
    2,367
    That's a clean log. Are you still getting a trojan alert? If so, tell me the EXACT path. (y)
     
  7. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    Sorry to be so long, but I am quite slow to begin with and when it involves computers, that slowness is compounded.

    A program called a2 ran a scan and found a trojan it identified as in Windows/msbbi.exe and as Trojan Win32.lmiserv.c, and it got rid of it. Then I ran Spy Audit, which said yesterday that I had two trojans, and it said that now I have one, but it doesn't further identify it nor does it provide way of getting rid of it (though I'm sure it advertises software to purchase to do the job).

    Perhaps you can suggest a way to deal with the remaining trojan.

    (I was wrong about Add/Remove not working. I was clicking on programs which were previously removed but are still listed and I got no reaction. But it works ok with still installed program.)

    (I did try defrag in Safe Mode but since it stopped at I think it was 40% for a couple of hours I decided it was stuck; maybe I should have waited longer. Anyhow, this Diskeeper program I installed claimed that it was able to defrag my computer.)

    Again, my appreciation for your kind help. And my nerves want to thank you as well. grandpaw7
     
  8. FinestRanger

    FinestRanger

    Joined:
    Oct 13, 2003
    Messages:
    2,367
    Webroot's got a good reputation. I use their "Spysweeper" program, but ANY reputable company produces false positives from time-to-time.

    I don't see anything in your HiJackThis log.

    If you'd like, I can pass this off to a security moderator, perhaps someone with more advanced knowledge could help.
     
  9. FinestRanger

    FinestRanger

    Joined:
    Oct 13, 2003
    Messages:
    2,367
    Also, I'd stick with the Microsoft Defrag. In my opinion, it does a decent job, especially in safe mode.
     
  10. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    Yes, FinestRanger, I would very much appreciate your doing that. And thank you for your willingness to help me. grandpaw7
     
  11. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    Also, on defrag, I got this diskeeper program on a thirty day trial basis just because I couldn't get MS defrag to work. But I should end up with it working and I'll get rid of Diskeeper without having to pay anything. grandpaw7
     
  12. sarahmuriel

    sarahmuriel

    Joined:
    Feb 1, 2004
    Messages:
    194
    Now that we are in the subject of Trojans and viruses, I got a Trojan, in 10 years I've had computers this is the first time. AVG alerted me to it, I ran the program and I had 2, one was healed the other was put on a "vault". This just happen about 1 hour ago. Am I ok, is there something else I should do. I ran AVG again and it shows no virus. Please HEEEEEELPPPPPP!!!!!
     
  13. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    Sara, yes, there is one thing you need to do: worry a lot. That way, I won't feel so lonely. Seriously, I hope the infection is all gone, though I'll be interested in what to do about viruses put in that vault. grandpaw7
     
  14. grandpaw7

    grandpaw7 Thread Starter

    Joined:
    Aug 19, 2000
    Messages:
    2,233
    I got the problem when I quit McAfee and delayed getting AVG. But I have AVG now and it says no virus. So maybe webroot ticketed a false positive. But I must have had the one that another program said I did and got rid of. I presume that is the only explanation for getting a message that my hard drive is full when I only filled it half way. But should I nonetheless scan with some other antitrojan program? I got Yeses and noes before when I'm sure I had some kind of infection, so I guess these programs are somewhat problematic. grandpaw7
     
  15. sarahmuriel

    sarahmuriel

    Joined:
    Feb 1, 2004
    Messages:
    194
    Thank you for the worry wishes,lol, lol, lol, I've already gone through 2 hurricanes and we have 3 more on the way dancing a conga line, so this is not so bad, but this morning when I turned on my computer my "home" site had been hijacked, or mine was hijacked, whatever, I just went into tools in my explorer to change it back. Will run AVG again and see what happens. Will keep you posted.
     
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