1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

cant get usb ports to work or update on win10

Discussion in 'Hardware' started by alind175, Jul 7, 2016.

Thread Status:
Not open for further replies.
Advertisement
  1. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    for the last 2 days i cant get any of the usb ports to work on my computer, when i go to the device manager to update them it says windows cant find drivers for your device. only time i can even get my mouse lights to turn on are if i restart the computer and dont unplug it, that being said even when the lights are working the mouse still doesnt. very annoying and frustrating.
     
  2. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    the hp troubleshooter says to uninstall the first usb root on device manager. i tried that and it stays like this for hours
     

    Attached Files:

  3. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    and when it ran a systems test this happened
     

    Attached Files:

  4. Saturable

    Saturable

    Joined:
    May 2, 2016
    Messages:
    366
    First Name:
    Mark
    Could you give us more information about your PC? Is it a Dell, HP, etc? Did this issue occur after you updated to Windows 10, or was it happening before as well?
     
  5. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    its a hp envy. i bought this computer with win10 already on it.
     
  6. Saturable

    Saturable

    Joined:
    May 2, 2016
    Messages:
    366
    First Name:
    Mark
    When did they stop working? Did you install any new software? Make any changes to your computer? Add physical components to it (such as RAM)? It could be that the USB controller on your motherboard is faulty.
     
  7. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    they stopped working 2 days ago. no new software was installed. when i go to restart it tho it comes up with an error saying: driver_power_state_failure.
     
  8. Saturable

    Saturable

    Joined:
    May 2, 2016
    Messages:
    366
    First Name:
    Mark
    On your keyboard, hold the Windows key + R to open the Run prompt.
    Type in sigverif and press Enter.
    A dialog box will appear. Press Start.

    If you see your USB drivers listed, you'll need to download new ones that have been digitally signed.
    You might want to check the HP website for the newest drivers. What is the exact model number of your Envy? For example, I also own an HP Envy desktop, and my model number is 700-216.

    You can find your model number by pressing the Windows key + R once more. This time, type in msinfo32. Find system model and report back.
     
  9. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    HP ENVY Notebook - m6-p113dx (Touch) (ENERGY STAR), i went to the hp website and there was no listings for usb drivers for my device. i ran the sigverif and it says all signed.
     
  10. Saturable

    Saturable

    Joined:
    May 2, 2016
    Messages:
    366
    First Name:
    Mark
    I see that there has been a BIOS update published May 27 of this year for your device. You can try to update it, and maybe it'll help with your issue.

    The update package is located here. Generally, there aren't any updates to USB drivers because they aren't commonly updated. Otherwise, the only thing that I can think of is some type of motherboard issue.
     
  11. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    Now that did the bios update. It won't boot, saying in accessible boot device...
     
  12. Saturable

    Saturable

    Joined:
    May 2, 2016
    Messages:
    366
    First Name:
    Mark
    Have you updated a BIOS before? You have to be precise when doing it, otherwise you can break things. Can you access the BIOS at least? I assume not, because if you flashed it improperly the only way to proceed would to be by booting via a USB or external ROM.
     
  13. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    I got it to boot in safe mode, then restarted it
     
  14. Saturable

    Saturable

    Joined:
    May 2, 2016
    Messages:
    366
    First Name:
    Mark
    You should refer to this article before attempting to update your BIOS. I'm not sure how HP does things. Sometimes when the inaccessible boot device error pops up it's because you have an external USB plugged in, and Windows is trying to boot from there.
     
  15. alind175

    alind175 Thread Starter

    Joined:
    Jul 7, 2016
    Messages:
    13
    After the reboot in safe mode my Mouse works but isn't recognized.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1174129

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice