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Can't go to all sites and can not download files

Discussion in 'Windows Vista' started by Ivanofoz, Jul 14, 2017.

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  1. Ivanofoz

    Ivanofoz Thread Starter

    Joined:
    Jul 14, 2017
    Messages:
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    I'm running Vista on an older Dell Vostro 1500. I had a person from Carbonite take control of my computer to fix an issue I was having with it not backing up. He uninstalled the program and did a restart. Once restarted he had control and we lost connection. I logged back in and no am no longer able to surf to all sites and not all links once I gain access to a site. Also, I haven't been able to download any files including the Carbonite program to reinstall.
    I would appreciate anyone's knowledge on how to solve this problem. Not sure if something was enabled or disabled.
    Thanks for any guidence
    Ivanofoz
     
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  3. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
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    7,666
    Try re-installing your browser and network adapter driver.
     
  4. Ivanofoz

    Ivanofoz Thread Starter

    Joined:
    Jul 14, 2017
    Messages:
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    How, where do I go to re-install my network adapter driver. Thank you for your response. I'll try reinstalling the browser now.
     
  5. lunarlander

    lunarlander

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    Sep 21, 2007
    Messages:
    7,666
    First you have to find your PC brand/motherboard manufacturer. Then go look at their web site and find their downloads page for your motherboard. Any drivers they have would be listed. Download and install.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    74,542
    That laptop appears to come with a Dell or Intel model wireless device.

    What's the 7-character service tag/serial number on that laptop?

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