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Can't have firefox and itunes open at the same time?

Discussion in 'All Other Software' started by parm289, Nov 4, 2007.

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  1. parm289

    parm289 Thread Starter

    Joined:
    Jun 24, 2007
    Messages:
    22
    First: I've searched around for the answer to this problem with no results.

    Ok, my problem is that whenever I have firefox open and I try to launch itunes (with any method - shortcut, quick launch, even going into program files and launching it from the actual .exe), the itunes.exe process starts, but it hangs at about 14,688k memory in Windows Task Manager. When I kill the process, close firefox, and open itunes again, it opens successfully.

    Also, when I have itunes open and I try to open firefox, firefox.exe hangs at around 8,600k.

    What should do? I tried disabling foxytunes (the only ffx extension that accesses itunes), without success. I scanned my computer and no adwasre/spyware/viruses show up.

    Thanks in advance for the help.

    P.S. I'm running Windows XP SP2.
     
  2. diablo75

    diablo75

    Joined:
    Sep 7, 2006
    Messages:
    617
    How much RAM do you have installed on your computer?

    (Control Panel>System>Main Panel should show you how much memory you have).

    When it "hangs" is your hard drive light doing anything?
     
  3. parm289

    parm289 Thread Starter

    Joined:
    Jun 24, 2007
    Messages:
    22
    Sorry for not responding for so long. I have somewhat figured out the problem:

    -The hard drive light does not blink.
    -I have 1GB RAM

    What happens is, lets say I start up Firefox. I get the arrow+hourglass cursor for 1 or 2 seconds, then it changes back to the arrow. The program never opens. When I go into Task Manager, I see firefox.exe running, but it's taking up 0 CPU and about 8,000-9,000k memory, and these values don't change. I am forced to kill the process.

    This started out with only firefox and itunes, but recently has expanded to nearly all programs (except for task manager). Some days, nothing will open while others, I don't have this problem at all.

    I have done a full system scan with Norton and found nothing. If you need a HJT, just ask.

    P.S. I know I have a problem with svchost.exe where on startup, it takes up 10-20 CPU and 52k memory, more than any other program. My computer lags a lot, but I know I can't close it because its a system process (I looked at the services in program explorer). I just brought this up because it may be realted to my problem above.
     
  4. natcom

    natcom

    Joined:
    Sep 21, 2003
    Messages:
    2,243
    dude post a HJT and let us see if this is a Hijack problem
     
  5. Chew

    Chew

    Joined:
    Nov 11, 2007
    Messages:
    4
    I seem to remember there being a folder in program files>iTunes called Mozilla. Maybe something in there is clashing with iTunes. Try deleting that folder, (you don't need it anyway, I had to delete it earlier due to another problem and both programs still run fine).
     
  6. parm289

    parm289 Thread Starter

    Joined:
    Jun 24, 2007
    Messages:
    22
    sorry i havent posted a hjt, my problems just got worse...first off, i'm lucky that i was able to open internet explorer to type this....here's whats wrong:

    1. my computer is horrendously slow at startup and while a log on
    2. when i open task manager, i see svchost.exe use up 5-50% cpu and hog 15k-70k memory (this is not a virus - i checked and the path is right, scanned it and nothing showed up)
    3. Most of the time, no programs will start - i click the icon, and nothing happens, even when i start from the start menu. the thing is, when i open task manager, i see the process that i just opened (e.g. iexplore.exe), and its taking up a certain amount ov memory (e.g. 24,878k), and 0 cpu. on certain logons, this happens with all programs, and others, it doesnt.

    Right now, im looking at a possible reinstall of windows. please tell me if theres anything easier i can do to fix this.
     
  7. caraewilton

    caraewilton

    Joined:
    Nov 7, 2007
    Messages:
    1,352
    Post the hijack, if you can. Something is very wrong as you have already said. The obvious possibility is some sort of malware.

    Another possibility is disabling norton and seeing of things start working faster. Two very opposite ideas here I know, but norton has a mind of its own. I have had a situation where a friends sony viao would not work properly because norton decided to block some of the preloaded sony software that runs on the machine.
     
  8. Therion11

    Therion11

    Joined:
    Nov 20, 2007
    Messages:
    94
    Granted it's probably not the only problem but Itunes is horrible software. I used to have itunes refuse to open until I ejected all media from my DVD drives. did the same thing it did for you in the processes tab, but not actually open.
     
  9. parm289

    parm289 Thread Starter

    Joined:
    Jun 24, 2007
    Messages:
    22
    Here's a HJT:

    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 4:43:27 PM, on 11/24/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Spyware Doctor\svcntaux.exe
    C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
    C:\Program Files\Spyware Doctor\swdsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InfoMyCa.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Spyware Doctor\SDTrayApp.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv2.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\Matt (Basic)\Desktop\HiJackThis_v2.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\PROGRA~1\FlashGet\jccatch.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: gFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\PROGRA~1\FlashGet\getflash.dll
    O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
    O4 - HKLM\..\Run: [SoundMAXPnP] "C:\Program Files\Analog Devices\Core\smax4pnp.exe"
    O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
    O4 - HKLM\..\Run: [InCD] "C:\Program Files\Ahead\InCD\InCD.exe"
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [WUSB54Gv2] "C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InvokeSvc3.exe"
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
    O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
    O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
    O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/229?0c15101b169540e0a34a363061bf66f1
    O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/230?0c15101b169540e0a34a363061bf66f1
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1179516396546
    O16 - DPF: {77538FC7-CE52-4704-9865-494FE92BC320} (LaunchUBO.Ulit) - http://www.ultimatebaseballonline.com/myubo/launchubo.OCX
    O16 - DPF: {82FFA573-38AA-482A-99AD-91F697B91631} (Installer.InstallControl) - http://www.file2you.net/applet.cab
    O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownload/dist/hgstart/HGPlugin9USA.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
    O20 - AppInit_DLLs: wbsys.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - Unknown owner - C:\Program Files\Spyware Doctor\svcntaux.exe
    O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    O23 - Service: WUSB54Gv2SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

    --
    End of file - 12205 bytes
     
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