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can't identify an "unsupported decvice"

Discussion in 'Windows XP' started by rahjr2, Jan 29, 2005.

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  1. rahjr2

    rahjr2 Thread Starter

    Joined:
    Jan 19, 2004
    Messages:
    49
    can't identify an "unsupported decvice"

    my computer loads an "Unsupported Device" at start-up and I am unable to identify it. properties info below:
    general tab
    Device Type: Other Devices
    Manufacturer: Unknown
    Location: on Microsoft ACPI-compliant System
    driver tab
    Driver Provider: Microsoft
    Driver Date: 7/1/2001
    Driver Version: 5.1.2600.0
    Digital Signer: Microsoft Windows Publisher
    details tab
    (a number of details are listed under various catagories such as):
    Device Instance Id; ACPI\MGMT180\2&DABA3FF&O

    all means nothing to me :-(

    the only effect of the device is to slow down my browser. i can easily uninstall it and the internet recovers it's speed.

    how do i identify this critter?
    HiJackThis log attached if it might give anyone a clue.

    Logfile of HijackThis v1.98.0
    Scan saved at 12:39:17 PM, on 1/29/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\rhobbs\My Documents\HIJACKTHIS\hijackthis.exe
    C:\Program Files\Messenger\msmsgs.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093168384647
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
  3. rahjr2

    rahjr2 Thread Starter

    Joined:
    Jan 19, 2004
    Messages:
    49
    the stuff at both web sites is "light years" over my head. what is it and what do i do with it? :-(
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    Best for someone to review hjt log
    I have asked to move to secruity
    You have an obsolete version of hjt download version 1.99 from one of these sites

    Version at 16/12/04

    http://computercops.biz/zx/Merijn/hijackthis.zip (Version 1.99)
    http://www.merijn.org/files/hijackthis.zip (Version 1.99)
    http://www.spywareinfo.com/~merijn/files/hijackthis.zip (Version 1.99)
    http://209.133.47.200/~merijn/downloads.html (Version 1.99)
    http://www.thespykiller.co.uk/ (Version 1.99)
    http://aumha.org/downloads/hijackthis.exe (Version 1.99)
    http://www.tomcoyote.org/hjt/ (Version 1.99)
    http://www.majorgeeks.com/download3155.html (Version 1.99)
    http://www.thewhities.com/ (Version 1.99)

    http://www.lurkhere.com/~nicefiles/ (1.98.2)
    http://www.net-integration.net/tools/hijackthis.html (Version 1.98.2)
    http://www.merijn.org/files/hijackthis1982.zip (Version 1.98.2)
    http://computercops.biz/zx/Merijn/hijackthis1982.zip (Version 1.98.2)


    {NOTE: Systems infected with the 'Ms4Hd' rootkit parasite will experience crashes in HijackThis 1.99.x since this parasite deliberately crashes programs that try to detect it. For such cases, Use HijackThis 1.98.2 }


    also do not put hjt onto the desktop or temp files.
    create a directory say my documents/hjt


    OR update from your current version
    start hijackthis
    >config>
    >Misc> >Tools>
    >update online
     
  5. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Have you always had this problem?
     
  6. rahjr2

    rahjr2 Thread Starter

    Joined:
    Jan 19, 2004
    Messages:
    49
    my computer came from DELL with ME. OS was upgraded to XP Pro and several hardware upgrades were added in time. result was pretty sloppy. the unsupported device appeared after a complete clean reformat with XP Pro. the computer runs great now...this unsupported device being the only question mark.
    new hjt log:
    Logfile of HijackThis v1.99.0
    Scan saved at 6:02:12 AM, on 2/5/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\DOCUME~1\rhobbs\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093168384647
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  7. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Have you tried disabling ACPI in the bios setup?
     
  8. rahjr2

    rahjr2 Thread Starter

    Joined:
    Jan 19, 2004
    Messages:
    49
    I really hate to show my ignorance, but, I don't know how to manipulate the bios setup.
     
  9. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Can you get there? Just look around for that type of entry.
     
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