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Can't identify BSOD

Discussion in 'Windows 7' started by Basils57, Dec 10, 2011.

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  1. Basils57

    Basils57 Thread Starter

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    I'm running Win7 Home premium 32 bit, and am having my computer crash with BSOD every couple of days. The problem is the blue screen just flashes on, and then the comp. restarts before I can identify the error.
    Any ideas how I can identify the problem please?
     
  2. Mark1956

    Mark1956

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    Please follow this guide to attach your minidump files to your next post.

     
  3. Basils57

    Basils57 Thread Starter

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    Thanks Mark1956; there was nothing in the minidump file, so I have changed the settings in 'Startup & Recovery' to write to small memory dump.
    If it's of any help, the event viewer provided the following:

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 10/12/2011 15:45:07
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Barry-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-12-10T15:45:07.130462600Z" />
    <EventRecordID>675461</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Barry-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>

    So now do I have to wait until I have another incident before I can take any action?
     
  4. Elvandil

    Elvandil

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    Set it for a kernel memory dump instead of small. They are still small enough to upload but have more information.

    Any new drivers installed lately, or software that installs drivers?

    Anything the seems to prompt the blue screen? Ventilation good, vents clear, and fans turning?
     
  5. Basils57

    Basils57 Thread Starter

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    OK I've set it for kernel memory dump, and in the meantime have had a BSOD and am attaching a copy of the minidump file.

    Re drivers; the only one I have installed was since this problem occurred, and fans are working fine, vents are clear and I have moved my tower to give it more ventilation.
     

    Attached Files:

  6. Mark1956

    Mark1956

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    This could be a bad driver but most likely memory, the minidump does clearly state "Memory Corruption".

    Run a test on your memory as follows:

     
  7. Elvandil

    Elvandil

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    The dump file was a mixed blessing. It identified the error as:

    A standard Windows kernel file, so the dump was not too informative.

    But, to eliminate the obvious, try a RAM test first. If that comes out OK, then the error is probably due to bad data transferred from a driver.

    Is there anything in particular that you are doing at the time of these crashes, any program usually open, or anything like that?

    Memory Testing (including bootable CD's and floppies):

    Memtest86
    MemScope (Floppy and CD images.)
    Roadkil's RAM Test
    Microsoft Memory Test (floppy or CD ISO image)

    If you have enough memory sticks, you can test them by removing one at a time and see if the problem disappears.

    If you are running Vista or 7, tap F8 on boot and choose the memory diagnostic, or if you can boot up, go to Start > Search and type:

    mdsched.exe

    Choose to run a memory diagnostic on next boot. Or, you can boot from the DVD and run it from there.
     
  8. Basils57

    Basils57 Thread Starter

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    Sorry Guys, but having downloaded Memtest86, what exactly am I burning to CD?
     
  9. Mark1956

    Mark1956

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    If you follow the guide I gave in post 6 for Memtest86+ it should be fairly clear. Anything you do not understand please do ask.
     
  10. Basils57

    Basils57 Thread Starter

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    Guys, sorry for the delay in replying, but I have been holding back to see if I got a recurrence and I haven't - so far.
    I don't know what's happened, but along the way with the tests etc, somehow it seems to have been sorted; don't ask me how!
    I'll keep my fingers crossed.

    Thanks for all of your time and help, it really is appreciated.
     
  11. Mark1956

    Mark1956

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    Ok, thanks for letting us know, any return of the problem post your minidumps and run the memtest.
     
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