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Can't insert file in Outlook 2010

Discussion in 'Web & Email' started by JoeLA, Nov 14, 2011.

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  1. JoeLA

    JoeLA Thread Starter

    Joined:
    Oct 15, 2005
    Messages:
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    When I click on the "Insert" icon in Outlook 2010, the program takes me to "My Documents" and I instantly receive an error message: "Microsoft Outlook has encountered a problem and needs to close." I have used the repair function of Office 2010, to no avail. Otherwise, Outlook functions fine. I redirected the insert command to the Desktop using regedit, but then couldn't access My Documents. However, the insert command did not freeze Outlook. I put My Documents back as the destination folder for Personal, and the problem persists. Couldn't find anything in Google. Tks in advance for any help.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
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  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    There may be a corrupt file in My Documents that is causing the issue. Try moving the entire contents of the My Documents folder to an external drive and try accessing it with Outlook again.
     
  3. JoeLA

    JoeLA Thread Starter

    Joined:
    Oct 15, 2005
    Messages:
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    It appears that that was the problem. I have been moving folders back into My Documents, and so far I haven't run into the one containing the corrupt file. Thank you!
     
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