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cant install a printer [win xp]

Discussion in 'Hardware' started by mojo monkey, Apr 5, 2004.

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  1. mojo monkey

    mojo monkey Thread Starter

    Joined:
    Apr 5, 2004
    Messages:
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    Im having probs installing a hp deskjet 656c connected via usb.

    It is connected correctly (and when i unplug and replug in the usb cable, windows makes a noise).

    However using the win xp driver cd i got with it, it does not detect the printer on usb. I have also tried both usb ports.

    Under "Printers and Faxes" in the control pannel, when i click on "Add a printer" a critical error pops up (though its titled "Printers"), saying "Operation could not be completed".

    The same printer and usb cable worked on this pc 5 months back (i uninstalled it on this computer and used it on another running win 2k).
     
  2. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
    12,661
    First Name:
    Jay
    Try unplugging the printer and installing the drivers first. Then pugging the printer in. HP usually needs the drivers installed first.
     
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