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Can't install drivers

Discussion in 'Earlier Versions of Windows' started by Argeebee, Sep 16, 2003.

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  1. Argeebee

    Argeebee Thread Starter

    Joined:
    Aug 14, 2003
    Messages:
    16
    This might be related to my blue screen/fatal exception problem. I purchased and tried to install an ADS DVD Xpress to copy my many VHS tapes to DVD. When trying to install the drivers from the included CD, I got the following messages and couldn't proceed:

    Msgsrv32
    An error has occurred in your program. To keep working anyway click ignore and save your work in a new file. To quit this program, click close. You will lose information you entered since your last save.

    Msgsrv32
    This program has performed an illegal operation and will be shut down.
    If the problem persists, contact the program vendor


    I could not click ignore and after I clicked close, I got the illegal operation message. When I tried to install the drivers from the device manager I got the following error message:

    ADS DVD Xpress
    Windows encountered an error while trying to install the driver for this device.
    Error Code: 136


    If anyone can offer any assistance, it would be greatly appreciated.
     
  2. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Restart your computer via the Start button; Then try temporarily disabling your anti-virus' Real-Time scanner before the install.

    And obviously, their technical support staff should be contacted for direction in this matter.
     
  3. Argeebee

    Argeebee Thread Starter

    Joined:
    Aug 14, 2003
    Messages:
    16
    I tried restarting my computer and temporarily disabling ny anti-virus software and still got the same messages. The software technical support wont return my telephone calls and their technical support is set up so that you leave a message for them to call back. It is *ADS Tech*.
     
  4. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Does your computer meet the minimum requirements for the ADS DVD Xpress? See them here:
    http://www.usb-ware.com/ads-dvd-xpress.htm
    At the bottom of that page.

    If it does- do you have any other USB hardware, like a printer or scanner that works right? What version of Windows are you using?
    The Xpress will operate best of course with USB 2.0 on the system, but it is supposed to be backward compatible with USB 1.1- which do you have?
    Also- if you know what motherboard you have, post the make and model-

    ADS has a lot of resources listed for help- here is a good ADS forum, believe your answer should be found here::
    http://pub9.ezboard.com/fpyro1394frm8

    Found the forum from here::

    http://www.adstech.com/support/supportresult.asp?category_id=2&product_id=USBAV701&flag=1&x=13&y=18
    That page has a link to here::
    http://www.adstech.com/support/resources/resources.asp?product_id=USBAV701

    Good luck- the usual problem if you have USB 2.0 ports on the computer case is you may need updated drivers....if using win98, , etc with USB 1.1, you may need updated USB support available as download from Microsoft or from the motherboard support site.
    There is a lot of information at the forum about the issues. Some people elect to buy an add in USB 2.0 PCI card, often this is the best way to go if your system only has older USB ports.
     
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