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Can't install Remote Access

Discussion in 'Hardware' started by thepayman, Oct 20, 2003.

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  1. thepayman

    thepayman Thread Starter

    Oct 19, 2003
    Hey there,

    I have Windows XP and my computer ran problem-free for the last 2 years. Then one problem after another followed until I had to reinstall Windows XP. I did that, and now I can't get online anymore. My ISP is SBC Yahoo Dial and it's through a dial-up connection. I try to connect and it tells me there's no modem installed on my computer, which there is. I went into the modem and manually entered phone numbers and it works just fine.

    So I decided to reinstall my ISP program, but now it won't let me because it says I don't have Remote Access Service Installed. I went into "Network connections" in Control Panel, and it no longer shows my modem, it just shows a LAN connection that I've never had. I tried to establish a new connection through the Connection Wizard. After I click on '"Set up my connection manually", the next screen asks me how I want to connect to the internet, but it won't let me choose a Dial-up modem. It only lets me choose "connect using a broadband connection that is always on." Problem is, I've never had a broadband connection.

    All I want to do is get online again and I have no idea how to fix this. When I click 'Properties' for the modem, it says that the device is working properly. Any ideas?

  2. Squashman

    Squashman Trusted Advisor

    Apr 4, 2003
    Go into Device Manager and see if there is a Yellow Exclamation mark next to your modem.

    Did you install any drivers for the modem after you installed XP.
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