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Can't install Remote Access

Discussion in 'Hardware' started by thepayman, Oct 20, 2003.

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  1. thepayman

    thepayman Thread Starter

    Joined:
    Oct 19, 2003
    Messages:
    1
    Hey there,

    I have Windows XP and my computer ran problem-free for the last 2 years. Then one problem after another followed until I had to reinstall Windows XP. I did that, and now I can't get online anymore. My ISP is SBC Yahoo Dial and it's through a dial-up connection. I try to connect and it tells me there's no modem installed on my computer, which there is. I went into the modem and manually entered phone numbers and it works just fine.

    So I decided to reinstall my ISP program, but now it won't let me because it says I don't have Remote Access Service Installed. I went into "Network connections" in Control Panel, and it no longer shows my modem, it just shows a LAN connection that I've never had. I tried to establish a new connection through the Connection Wizard. After I click on '"Set up my connection manually", the next screen asks me how I want to connect to the internet, but it won't let me choose a Dial-up modem. It only lets me choose "connect using a broadband connection that is always on." Problem is, I've never had a broadband connection.

    All I want to do is get online again and I have no idea how to fix this. When I click 'Properties' for the modem, it says that the device is working properly. Any ideas?

    Thanks
     
  2. Squashman

    Squashman Trusted Advisor

    Joined:
    Apr 4, 2003
    Messages:
    19,783
    Go into Device Manager and see if there is a Yellow Exclamation mark next to your modem.

    Did you install any drivers for the modem after you installed XP.
     
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