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Can't install Service Pack 3

Discussion in 'Windows XP' started by jon485, Mar 19, 2012.

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  1. jon485

    jon485 Thread Starter

    Joined:
    Mar 19, 2012
    Messages:
    5
    I'm trying to install Service pack 3 for XP but it fails with the 'Access Denied' error. This happens with both Windows Update or by downloading the service pack instal file. When I tried the fix here: http://support.microsoft.com/kb/949377 using subinacl and the batch file, it gets about 5 minutes into the registry updating process (or whatever it is) but then I get a blue screen error and the computer restarts. I've tried it more than once and the same thing happens. I really need Service Pack 3 installed. What do I do?

    Other info:
    All other updates from windows update are installed (the only one in the list is the service pack)
    Disabled virus scanners etc and startup entries
     
  2. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    All other updates from Windows Update are NOT installed. If your computer has been using Windows XP SP2 all this time, it hasn't been receiving monthly updates since July 2010.

    The SP3 upgrade was released in May 2008. Why have you waited so long to try to install it?

    Besides the fact that XP is very outdated and lacking security enhancements and fixes with SP2, some programs won't install or update unless SP3 has been installed.

    ---------------------------------------------------------
     
  3. jon485

    jon485 Thread Starter

    Joined:
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    Messages:
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    Obviously I mean all the other updates up to SP3 have been installed and SP3 is the only option that comes up when I choose the 'Express updates' option.
    The reason I'm trying to update SP3 now is because it's an old computer that hasn't been used in a while.
     
  4. DoubleHelix

    DoubleHelix Banned

    Joined:
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    Messages:
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    You can't install post-SP3 updates without SP3 installed. That means the computer is way out of date. Generally, Windows systems that haven't been updated in years need to be reinstalled due to malware and other system corruption. Assuming you're logged in with an administrator account, there's clearly some other permissions issue with system files and folders which can definitely be caused by corruption and/or malware.

    I would suggest a full reinstall followed immediately by running Windows Update first applying SP3 and then the 100+ post SP3 updates.
     
  5. jon485

    jon485 Thread Starter

    Joined:
    Mar 19, 2012
    Messages:
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    No, there isn't any malware or at least a selection of several tools has failed to detect any. Also ran checkdisk which comes up clean. Can you be more specific in what you mean by 'other system corruption'? Unfortunately re-installing Windows isn't an option here, if it was I wouldn't have bothered posting this thread. Neither is 'buy another computer'.

    By the way, I've just tried installing the service pack in safe mode and the same thing happened.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
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    Messages:
    63,592
    Do the following so we can get a better picture of that computer and if any obvious issues(besides not having SP3) need to be addressed.

    ----------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    ----------------------------------------------------------

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ----------------------------------------------------------

    What's the brand name, model name, and model number of that computer?

    ----------------------------------------------------------
     
  7. jon485

    jon485 Thread Starter

    Joined:
    Mar 19, 2012
    Messages:
    5
    As requested

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 00:09:04, on 26/03/2012
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Logitech\MouseWare\system\em_exec.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\WINDOWS\system32\taskmgr.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: GetRight IE Download Helper - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-1214440339-1425521274-839522115-1008\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User '?')
    O4 - HKUS\S-1-5-21-1214440339-1425521274-839522115-1008\..\RunOnce: [NeroHomeFirstStart] "C:\Program Files\Common Files\Nero\Lib\NMFirstStart.exe" (User '?')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: NvMixerTray.exe.lnk = C:\Program Files\NVIDIA Corporation\NvMixer\NvMixerTray.exe
    O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1327265353265
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1327265330796
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

    --
    End of file - 5141 bytes

    ĀµTorrent
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    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
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    mIRC
    Mozilla Firefox 11.0 (x86 en-GB)
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    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
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    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
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    Security Update for Windows XP (KB927802)
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    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB930178)
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    Security Update for Windows XP (KB931784)
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    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937894)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB941644)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB943485)
    Security Update for Windows XP (KB944338-v2)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB958470)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB971032)
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    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980195)
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    Security Update for Windows XP (KB982381)
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    Windows XP Hotfix - KB873339
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    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    WinRAR archiver
    WM Recorder 11.0
    Xvid 1.1.3 final uninstall

    Where would it say this info?
     
  8. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    That computer has no full-time antivirus program nor any programs for dealing with malware, spyware, etc.. There's also evidence of pirated downloading. Between both, that computer is probably infected. You really need to do a clean reinstall of Windows XP and get a fresh start.

    -----------------------------------------------------------
     
  9. jon485

    jon485 Thread Starter

    Joined:
    Mar 19, 2012
    Messages:
    5
    Actually, uninstalling the antivirus was one of the first things I tried to get the service pack working. Normally I use AVG.

    Sorry to say, but now it just looks like you want an excuse to say "you deserved it, reinstall Windows" which unfortunately is bunk because there is no pirated software on my machine. If you don't know the solution to my original problem (installing SP3) that's fine.
     
  10. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    The presence of uTorrent on your system would suggest you have been downloading pirated software, music or videos, etc, as that is what uTorrent is used for. Any use of a file sharing client is putting your system at risk and is one of the easiest ways to get your system infected. It is wrong to assume that your system is not infected just because you have run several Anti Virus scanners as many of them will not detect some of the most recent Rootkit infections which are designed not to be noticed or seen by Anti Virus software.

    As you have tried the registry fix from the link in your first post and it failed this would suggest your registry is damaged. I would suggest you try a repair install which will reinstall XP without loosing all your software and data.

    If you slipstream your XP disc with SP3 it will also update the system at the same time. If that goes wrong then you may have to submit to a clean install as your only way out.

    To run a Repair Install on XP which has Internet Explorer 7 or 8 installed you will first need to revert Internet Explorer back to IE6 or IE will not function after the Repair.
    Follow this guide: Revert Internet Explorer back to IE6

    Now check what Service Pack is included on your Windows XP installation disc.
    The repair install will revert the Service Pack level back to what is included on the CD, so unless it has SP3 included it will save a lot of time downloading and installing updates, after the repair, if you create a copy of the XP disc with SP3 integrated into it.
    Follow this guide to create a slipstreamed copy of XP to include SP3.

    SATA drivers need to be included if you have a SATA hard drive, if you don't, simply skip that part of the instructions and only add the Service Pack.
    Slipstream XP with SP3 and SATA drivers

    Make quite sure you have a record of the XP Product key. It can normally be found on a Product Key sticker on the case of the PC. You may require this after the Repair to re-validate XP.
    Use this guide to find the Key: How to find your XP Product Key
    Follow this guide to run the Repair Install: XP Repair Install

    As a precaution, in the event of something going wrong, you should back up all your important data from the hard drive to an external drive or CD/DVD's. If any errors occur during the Repair it may be necessary to run a format and clean install , in which case all data and installed software will be lost.
     
  11. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    I'm always a bit skeptical when I see $2,000 worth of software on someone's computer......along with a bittorrent client. And an old operating system that hasn't been updated in years.
     
  12. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    Exactly what I was thinking.

    I've requested a Moderator to review this thread.

    ---------------------------------------------------
     
  13. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    67,487
    Well, let's start here, I reckon.

    Please run the MGA Diagnostic Tool and post back the report it creates:
    • Download MGADiag to your desktop.
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default).
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
    • Paste the MGA Diagnostic Report back here in your next reply.
     
  14. Sponsor

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