Can't install software in windows 7

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Rox3

Thread Starter
Joined
Apr 15, 2010
Messages
10
Just got a new Dell computer with windows 7 installed. My husband and I are set up as administrators. Tried to install a Hallmark 2010 windows 7 compatible program and it tells me in a box that I have no administrative rights which I do. It doesn't give me an option to type in a password to bypass it like I've read in some research I've done. When I x-out that box I get another box that says "Fatal error during installation". Of course, I can't delete the program to try to start all over because once again, I don't have administrative rights so it says. I've tried to adjust the UAC by allowing the setting to let alll through and that doesn't help. I've been at this for weeks, can't find help. Not good with computers. Desperate to get up and running. Someone at Dell told be it sounds like a permissions problem but wants $90.00 to solve problem. I just bought the computer from them, why pay more to run it??? Thanks.
 

Rox3

Thread Starter
Joined
Apr 15, 2010
Messages
10
I went to the link you gave me and tried to begin the option 3 but there was no Compatibility box. I then tried Option 4 but can't click on "run as administrator". The option is dimmed in print and won't allow me to click it. Windows 7 was previously installed. I'll wait for an answer before I attempt enabling the admin account in win 7.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,424
IMO enabling and using the special hidden Administrator account should be saved for more experienced users and for when corruption has gained a firm grip, and certainly should not be necessary to use a new system.

There should be no need to use compatibility troubleshooting to install a Windows 7 compatible program. Do you have Windows 7 32-bit or 64-bit?

What is the exact message you are getting when trying to install?

Have you successfully installed another program on this computer?
 

Rox3

Thread Starter
Joined
Apr 15, 2010
Messages
10
I have Windows 7 64-bit. The messages I get are..You have no administrative rights, the system administrator has set policies to prevent this installation, and when I x that out I get fatal error during installation. The icon is on my desktop though and the program is listed in my control panel list. This is the second program I have installed. The first was a Hallmark 2003 (old) program which installed and I am able to work and create in it as on my old computer but nothing will print and I have no problem printing anything else. thanks
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,424
I suspect that "has set policies" is key, that somehow a policy got messed up. I don't know much more than that, but somebody else will probably be able to advise.
 

Rox3

Thread Starter
Joined
Apr 15, 2010
Messages
10
It doesn't work. I pressed Shift and right clicked, got "run as administrator" and when I clcik that I get the box saying I have no administrative rights. When I click on "copy to path" nothing comes up for me. Any other suggestions? Thanks. Is "has set policies" the key?
 

DoubleHelix

Banned
Joined
Dec 9, 2004
Messages
24,388
Did you buy this computer brand new? When you open User Accounts, do both accounts say Administrator underneath the account name?
 

Rox3

Thread Starter
Joined
Apr 15, 2010
Messages
10
Yes, i bought it brand new. Both my husband's and my account say Administrator underneath. Thanks.
 

DoubleHelix

Banned
Joined
Dec 9, 2004
Messages
24,388
Can you install other programs on this computer? If so, I'd suspect some type of compatibility problem perhaps with 64-bit Windows 7. If not, from either account, I'd suspect a malware problem.
 

Rox3

Thread Starter
Joined
Apr 15, 2010
Messages
10
Yes, I've installed an old Hallmark card 2003 program and it installed and runs but I cannot print anything created on it.
 

antech

Banned
Joined
Feb 23, 2010
Messages
1,427
Try running a full scan with SAS and MalwareBytes
(Links avai. in my sign.)


Follow the below instructions Carefully:
1. Download HiJackThis from the link in my signature
2. Run a Scan.
3. Save a Logfile(On your Desktop)
4. DO NOT FIX ANYTHING BY YOURSELF.
(Fixing Anything Might cause Unwanted System Instability,BSOD's and Even Render your System Unusable)
5.Copy and Paste all the contents
6. Paste them in the reply Window
 

antech

Banned
Joined
Feb 23, 2010
Messages
1,427
And the last resort would be to "Enable the Hidden Administrator Account".
You said you are a beginner to Windows 7, but what about experience with versions of other Windows?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top