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Can't install software in windows 7

Discussion in 'Windows 7' started by Rox3, Apr 15, 2010.

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  1. Rox3

    Rox3 Thread Starter

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    Just got a new Dell computer with windows 7 installed. My husband and I are set up as administrators. Tried to install a Hallmark 2010 windows 7 compatible program and it tells me in a box that I have no administrative rights which I do. It doesn't give me an option to type in a password to bypass it like I've read in some research I've done. When I x-out that box I get another box that says "Fatal error during installation". Of course, I can't delete the program to try to start all over because once again, I don't have administrative rights so it says. I've tried to adjust the UAC by allowing the setting to let alll through and that doesn't help. I've been at this for weeks, can't find help. Not good with computers. Desperate to get up and running. Someone at Dell told be it sounds like a permissions problem but wants $90.00 to solve problem. I just bought the computer from them, why pay more to run it??? Thanks.
     
  2. Rollin' Rog

    Rollin' Rog

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  3. antech

    antech Banned

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  4. Rox3

    Rox3 Thread Starter

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    I went to the link you gave me and tried to begin the option 3 but there was no Compatibility box. I then tried Option 4 but can't click on "run as administrator". The option is dimmed in print and won't allow me to click it. Windows 7 was previously installed. I'll wait for an answer before I attempt enabling the admin account in win 7.
     
  5. TerryNet

    TerryNet Moderator

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    IMO enabling and using the special hidden Administrator account should be saved for more experienced users and for when corruption has gained a firm grip, and certainly should not be necessary to use a new system.

    There should be no need to use compatibility troubleshooting to install a Windows 7 compatible program. Do you have Windows 7 32-bit or 64-bit?

    What is the exact message you are getting when trying to install?

    Have you successfully installed another program on this computer?
     
  6. Rox3

    Rox3 Thread Starter

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    I have Windows 7 64-bit. The messages I get are..You have no administrative rights, the system administrator has set policies to prevent this installation, and when I x that out I get fatal error during installation. The icon is on my desktop though and the program is listed in my control panel list. This is the second program I have installed. The first was a Hallmark 2003 (old) program which installed and I am able to work and create in it as on my old computer but nothing will print and I have no problem printing anything else. thanks
     
  7. TerryNet

    TerryNet Moderator

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    I suspect that "has set policies" is key, that somehow a policy got messed up. I don't know much more than that, but somebody else will probably be able to advise.
     
  8. Rollin' Rog

    Rollin' Rog

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  9. Rox3

    Rox3 Thread Starter

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    It doesn't work. I pressed Shift and right clicked, got "run as administrator" and when I clcik that I get the box saying I have no administrative rights. When I click on "copy to path" nothing comes up for me. Any other suggestions? Thanks. Is "has set policies" the key?
     
  10. DoubleHelix

    DoubleHelix Banned

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    Did you buy this computer brand new? When you open User Accounts, do both accounts say Administrator underneath the account name?
     
  11. Rox3

    Rox3 Thread Starter

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    Yes, i bought it brand new. Both my husband's and my account say Administrator underneath. Thanks.
     
  12. DoubleHelix

    DoubleHelix Banned

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    Can you install other programs on this computer? If so, I'd suspect some type of compatibility problem perhaps with 64-bit Windows 7. If not, from either account, I'd suspect a malware problem.
     
  13. Rox3

    Rox3 Thread Starter

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    Yes, I've installed an old Hallmark card 2003 program and it installed and runs but I cannot print anything created on it.
     
  14. antech

    antech Banned

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    Try running a full scan with SAS and MalwareBytes
    (Links avai. in my sign.)


    Follow the below instructions Carefully:
    1. Download HiJackThis from the link in my signature
    2. Run a Scan.
    3. Save a Logfile(On your Desktop)
    4. DO NOT FIX ANYTHING BY YOURSELF.
    (Fixing Anything Might cause Unwanted System Instability,BSOD's and Even Render your System Unusable)
    5.Copy and Paste all the contents
    6. Paste them in the reply Window
     
  15. antech

    antech Banned

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    And the last resort would be to "Enable the Hidden Administrator Account".
    You said you are a beginner to Windows 7, but what about experience with versions of other Windows?
     
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