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Can't install updates, "can't reach Windows install service"

Discussion in 'Windows Vista' started by FRandallCat, Jan 23, 2013.

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  1. FRandallCat

    FRandallCat Thread Starter

    Jan 23, 2013
    Tech Support Guy System Info Utility version
    OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
    Processor: AMD Sempron(tm) Processor LE-1250, x64 Family 15 Model 127 Stepping 2
    Processor Count: 1
    RAM: 3517 Mb
    Graphics Card: NVIDIA GeForce 6150SE nForce 430, 64 Mb
    Hard Drives: C: Total - 228121 MB, Free - 156749 MB; D: Total - 10239 MB, Free - 5340 MB;
    Motherboard: Dell Inc., 0RY206
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    Can't install updates, "can't reach Windows install service, usually happens when Installer is not installed correctly. Contact your Tech Support". No Tech Support on home PC, so trying to find answer on my own. Have returned to previous Set Points without resolution. requesting some steering onto the right course for troubleshooting and recovery. Easy, with capital "E" and primitive skill level instructions vital. Thanks in advance.

  2. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    Can you install anything else on your computer?

    If not,

    Press the Windows key + R to open a Run box.

    Copy/Paste the following command:

    regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer"

    Press Enter.

    You won't notice anything. However, it will have created a report on your C drive
    named look. Attach that file to your next reply.
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