Can't install updates

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

tweety daughter

Thread Starter
Joined
Apr 10, 2007
Messages
52
I keep getting messages that I have updates to install, but can't install them. I am also having trouble with my Windows Installer that I am dealing with on the media forum. I don't know if the problems are related. Here are the updates I cannot install:
Security Update for Microsoft .NET Framework, Version 2.0 (KB928365)
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366).

Are they related to the installer problem? I don't want to have two threads going if they are the result of the same problem. The other thread was about a message that says Windows installer cannot be accessed and may be installed incorrectly. It started to show up when we try to use Quicktime, which worked up until a couple of weeks ago??
 

tweety daughter

Thread Starter
Joined
Apr 10, 2007
Messages
52
I tried what you suggested, and can download but not run the dotnetfx.exe. When I click on Run I get a message that says Microsoft.net Framework setup failed.
 
Joined
Mar 9, 2007
Messages
881
Ok....lets do this new steps:

Steps:
1) Go to the control panel and select the add/remove software tool
then TRY and remove everything with .NET in the name. If you can
remove everything go to step 3. If you cannot remove everything go to
step 2.

2) Go and download the windows installer clean up tool at:
http://support.microsoft.com/kb/290301

run the windows installer clean up tool and BE CAREFUL to only select
the .NET items from the list and remove them. Note: this will likely
leave the names as "dead links" in the Add/Remove Software list
(ahhh ...Microsoft thoroughness at its best) but not to worry they
will do no harm and will get fixed when we finish. It's possible to
clean them up but let's stay out of the registry :)

3) Go and get the file "dotnetfx.exe" this is ".NET 1.1" from:

http://www.microsoft.com/downloads/d...displaylang=en

install it.

4) Go and get the file "NDP1.1sp1-KB867460-X86.exe" this is the ".NET
1.1 service pack 1" from microsoft.com.

http://www.microsoft.com/downloads/d...displaylang=en

install it.

5) Install the SECURITY patch, the dreaded KB928366, we have all grown
to hate. You can install it from the Windows Update program (be sure
to ONLY select the KB928366 patch and NOTHING else, we dont want to
put back 2.0 or 3.0 yet). It's OK go ahead and click ...it will be
alright...you can do it...it's just one more time... :)

6) Re-run the Windows Update and you can add back in .NET 2.0 and 3.0
 

tweety daughter

Thread Starter
Joined
Apr 10, 2007
Messages
52
I downloaded the windows installer cleanup tool but cannot run it. I get the message that the Windows installer service cannot be accessed.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top