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Can't intstall Intellimouse Optical USB and PS/2 Compatible mouse :(

Discussion in 'Hardware' started by Hajile, Jun 5, 2002.

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  1. Hajile

    Hajile Thread Starter

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    Recently I have tried to install my Intellimouse Optical USB and PS/2 Compatible mouse onto my dell computer(running with XP), replacing the Intellimouse 1.3A PS/2 Compatable mouse that came with the computer. I went into "Help and Support" and found the appropriate article to tell me how to remove mouse.

    "IntelliMouse: The Mouse Pointer Moves Erratically or Does Not Respond with Windows XP (Q321122)"

    After following the instructions I tried to install my optical and it still refused to work. One thing that I noticed is that some of the files that they told me to delete were'nt there in the first place. Would all the mouse need to be unpluged while i did this? I'm not sure if anyone could shed some light on what i did wrong with the info i'v given but any help would be greatly appreciated.

    Thanks
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Do you have it plugged in via USB or the PS/2 connector?
     
  3. Hajile

    Hajile Thread Starter

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    I'v tried both. The computer only reconized that there was a new device when i used the USB port.
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    So, with it connected via USB.....when windows finds the new device.....does it attempt to load the proper drivers? Does the mouse ever finish installing completely? If so, then what happens?
     
  5. Hajile

    Hajile Thread Starter

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    It doesn't install anything automatically b/c it won't even reconize that its a mouse..just that somethings there in the USB port. I then try to install it with the files off the microsoft website. It dosn't seem to do anything. As i said before I then attempt to delete the previous mouse files in regedit. That doesn't seem to do anything but make my original mouse stop working forcing me to do a system restore.
     
  6. ~Candy~

    ~Candy~ Retired Administrator

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    It's not going to be identified as a mouse per say.....when you connect it to the usb port....will say something like human interface device........
     
  7. Hajile

    Hajile Thread Starter

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    I tried it again. It says "USB device not recognized"
     
  8. ~Candy~

    ~Candy~ Retired Administrator

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    Do you have 2 mice installed right now then?

    And just so I'm clear, you plug the new mouse in the usb port, and windows recognizes that 'something' is there.....then all of a sudden it says usb device not recognized?????
     
  9. Hajile

    Hajile Thread Starter

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    yes, the mouse that was came installed on the computer as well as the files for the new mouse is on the computer.

    When i plug in the new mouse the first and only thing it says is "USB device not recognized".
     
  10. ~Candy~

    ~Candy~ Retired Administrator

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    Do you have SiS controllers on the motherboard?

    Start button, run, then type msconfig and press ok...go to hardware, IRQs, edit, select all, edit, copy and come back and paste..... ( I think that should work for XP)

    You might just have a look at this link:

    http://www.usbman.com/winxpusbguide.htm
     
  11. Hajile

    Hajile Thread Starter

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    Can't seem to find after entering msconfig. Dosn't seem to be any "hardware" button that I can see. Thanks for the link, will look into it now.
     
  12. ~Candy~

    ~Candy~ Retired Administrator

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    Sorry, duh, my bad........start button, run, then type msinfo32 and press ok........then follow from there...........
     
  13. Hajile

    Hajile Thread Starter

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    IRQ 0 System timer OK
    IRQ 1 Dell Enhanced QuietKey PS2 with DellTouch OK
    IRQ 4 Communications Port (COM1) OK
    IRQ 6 Standard floppy disk controller OK
    IRQ 8 System CMOS/real time clock OK
    IRQ 9 Microsoft ACPI-Compliant System OK
    IRQ 10 Intel(R) 82801BA/BAM SMBus Controller - 2443 OK
    IRQ 12 Microsoft PS/2 Port Mouse (IntelliPoint) OK
    IRQ 13 Numeric data processor OK
    IRQ 14 Primary IDE Channel OK
    IRQ 15 Secondary IDE Channel OK
    IRQ 16 64MB DDR NVIDIA GeForce3 (Dell) OK
    IRQ 16 Creative SB Live! Value (WDM) OK
    IRQ 17 Conexant HSF V92 56K RTAD Speakerphone PCI Modem OK
    IRQ 18 CNet PRO200WL PCI Fast Ethernet Adapter OK
    IRQ 19 Intel(r) 82801BA/BAM USB Universal Host Controller - 2442 OK
    IRQ 23 Intel(r) 82801BA/BAM USB Universal Host Controller - 2444 OK
     
  14. Hajile

    Hajile Thread Starter

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  15. ~Candy~

    ~Candy~ Retired Administrator

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    Nothing looks strange in the IRQs....did you find anything useful in that link? It seems to deal mostly with USB and XP problems....especially, maybe the patch information......
     
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