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Can't log in to Secure sites

Discussion in 'Windows XP' started by dgemstone, Oct 9, 2008.

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  1. dgemstone

    dgemstone Thread Starter

    Oct 9, 2008
    I have an IBM Thinkpad with XP, and the past 2 days I have been unable to get into any site that requires log-on ID. (I'm on line now with a 2nd, older computer.) For instance, with Bank of America the home page comes up, but the page is different than normal, including missing a button to "log in". Another bank website I use comes up with the name at the top, but the rest of the page is completely blank. Every site has variations, and none of them allow me to go into the "secured" part of the website. i have reloaded Internet Explorer. I also went to "restore", and that window is completely blank...I'm using Avast. - I uninstalled it, but that wasn't the problem. Does anyone have any suggestions? :eek:
  2. Claymore


    May 20, 2005
    Here's my troubleshooter for this problem:

    Retry after each.

    1. Run an updated spyware and virus scan.

    2. Disable any software firewall temporarily just to eliminate any problem setting here.

    3. Disable any third-party pop-up blockers to eliminate any problem there.

    4. In Internet Explorer, click Help => About Internet Explorer, and check that you are using 128-bit Cipher Strength.

    6. Go to Start=> Run and type in services.msc. Check that the HTTP SSL service is set to Automatic and Started.

    7. Open Internet Options and do the following:

    a) Delete Cookies, Temporary Internet Files, and History.

    b) Under the Privacy tab, set these to Default (especially don't set to block cookies in Privacy).

    c) Under the Security tab set the level to Default
    While in the Security section check the following:
    In the Certificates section, click Clear SSL State, and then click OK.
    In the Personal information area, click AutoComplete.
    In the Clear AutoComplete history area, click Clear Forms, and then click OK.
    Click Clear Passwords, and then click OK three times.

    d) In the Advanced section, make sure that both SSL boxes are checked (down at the bottom of the list).

    e) Still in the Advanced section, uncheck (clear) 'Enable third-party browser extensions' just to eliminate any of these that might be causing a problem. Requires that you restart.

    8. Back in Internet Explorer go to Tools and do the following:

    a) Click Manage Add-ons, and disable the lot temporarily to eliminate any problems (SP2 only).

    b) Click Pop-up Blocker and disable it (SP2 and later only)

    9. Go to Start => Run and type in regsvr32 urlmon.dll (note the space before urlmon.dll).

    10. Go to Start => Run and type in sfc /scannow

    11. If you can, do a System Restore back to a point before the problem started.


    12. Assuming you're using Internet Explorer, there's one other thing to try, in case the security .url settings are broken.

    Copy the code below. Open Notepad and paste it in. Save the result as https.reg making sure that the default .txt extension isn't included in the file name.

    Double-click the saved .reg file to edit this item in the Registry.

    Windows Registry Editor Version 5.00
    @="URL:HyperText Transfer Protocol with Privacy"
    "URL Protocol"=""
    "Source Filter"="{E436EBB6-524F-11CE-9F53-0020AF0BA770}"
    @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00, 25,\
    00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,75,00,72,00, \
    @="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" -nohome"
  3. dgemstone

    dgemstone Thread Starter

    Oct 9, 2008
    W-O- W ! Did you pull this list down from a site somewhere? I"m getting started on it! Thanks!
  4. Claymore


    May 20, 2005
    I put it together a few years ago from bits and pieces from here and there along with some trial and error.

    Number 10 can take a long time , so:
    You could move no. 11 further up the list
    Same with no. 12 - the registry script.
  5. dgemstone

    dgemstone Thread Starter

    Oct 9, 2008
    Hello Claymore! -If and when you get this update...

    Regarding your #1 suggestion-I ran my free Avast again, and it came up with no viruses...I don't think I have a spyware program.

    So.. I was going to continue on...How do I disable firewall software and 3rd party blockers?

    i went to #4. When I click on "About Internet Explorer" a window pops up that says "An error has occurred with the script on this page." And the computer locks up. I re-booted and retried it 3 times with the same result.

    I went on to #6, (there isn't a #5) and once I entered services.msc, a window came up that said "MMC cannot open the file. This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access rights to the file."

    I am 1 of 2 "users" on the computer, so I went back and entered in as the 2nd "user"-hoping he has "access rights", but I got the same message.

    Do I need to do more to make sure this isn't a virus or spyware problem? - What shall I do next?

    Thank you!
  6. Claymore


    May 20, 2005
    Looks like your Internet Explorer may be borked. Are you using version 7, then these are the re-install instructions:

    To uninstall Internet Explorer
    If Internet Explorer is not working properly, it might be because some important files have been lost or damaged. In this case, it is often beneficial to uninstall Internet Explorer and then reinstall it.

    In Windows, click Start, click Control Panel, and then click Add or Remove Programs.
    In the list of currently installed programs, click Internet Explorer 7, and then click Remove.
    Follow the prompts on the screen to uninstall Internet Explorer.
    If you want to, you can now download and reinstall Internet Explorer 7 by visiting the Internet Explorer 7 website here:



    If you had a previous version of Internet Explorer on your computer before you installed Internet Explorer 7, your computer will roll back to the previous version if you uninstall Internet Explorer 7.
  7. dgemstone

    dgemstone Thread Starter

    Oct 9, 2008
    Just uninstalled & re-installed WE7, went to #6 and got the same window: MMC cannot find the file.....

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