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Can't Log Off or access Control Panel

Discussion in 'Windows 7' started by frostfrank, Oct 29, 2014.

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  1. frostfrank

    frostfrank Thread Starter

    Joined:
    Jul 22, 2010
    Messages:
    7
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-4100 Quad-Core Processor, AMD64 Family 21 Model 1 Stepping 2
    Processor Count: 4
    RAM: 8173 Mb
    Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb
    Hard Drives: C: Total - 114370 MB, Free - 50267 MB; D: Total - 476936 MB, Free - 138834 MB; G: Total - 953867 MB, Free - 671940 MB;
    Motherboard: Gigabyte Technology Co., Ltd., GA-970A-D3
    Antivirus: avast! Antivirus, Updated and Enabled
    ............................................................................................................................................

    I have two problems that I have been trying to solve for some time.
    1. System hangs at "Log Off" on shutdown or restart. Every time.
    2. When I try to bring up "Control Panel" I get this error msg:
    ::{26EE0668-A00A-44D7-9371-BEB064C98683}\0 Application not found
    This happens for all apps within control panel, but with different msg.
    So I can't get to any control panel apps.

    What I have tried:
    . Works the same in safe mode. (Except for log-off)
    . I have run the following programs for both virus and root-kit.
    Malwarebytes Anti-Malware
    RogueKiller
    Spybot - Search & Destroy 2
    SpywareBlaster
    SUPERAntiSpyware
    Avast
    No reported errors.
    . I have googled and found similar problems but not the same. Their fixes don't work.
    . My two latest image backups have the same control panel problem.
    I didn't notice it until the log-off problem started.
    .I have run a sfc /scannow.
    sfc scan.png
    I have the CBS.log file and copied only the information starting when I started the scan. This is a large file, 215 pages.
    I don't know enough to read it. If it would help to pinpoint the problem I will post it (if I can).

    Please let me know if I need to post any logs or info.
    I am not a computer wizard! That's why I am asking you guys.
    Anyone Have any ideas of where I should look?
    I am beating my head against the wall!

    Thanks in advance for any help.
    Frank
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    9,755
    Open Windows Explorer, right click on Drive C, choose Properties, Tools tab, and click on Check button. This will schedule a disk check upon rebooting. Reboot the PC and let the check run.
     
  3. frostfrank

    frostfrank Thread Starter

    Joined:
    Jul 22, 2010
    Messages:
    7
    lunarlander,
    Thanks for the reply!
    I scheduled a chkdsk two days ago and killed os (can't reboot).
    As far as I could see there were no errors. Hard to tell because it scrolled off the screen so fast.
    Any way to do that and freeze the screen?
    Frank
     
  4. lunarlander

    lunarlander

    Joined:
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    Messages:
    9,755
    Go to :
    Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs -> Application -> Wininit

    Wininit is found under the source column.

    The log of chkdsk should be there.
     
  5. frostfrank

    frostfrank Thread Starter

    Joined:
    Jul 22, 2010
    Messages:
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    Thanks - BUT - I can't get to any of the control panel programs as noted in my first post.
    Still trying!!

     
  6. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    9,755
    Right click on the Start Button and choose Properties, then customize start menu, and scroll down the list to enable Administative Tools on the start menu. Event Viewer is there also.
     
  7. jenae

    jenae

    Joined:
    Mar 16, 2013
    Messages:
    792
    Hi, {26EE0668-A00A-44D7-9371-BEB064C98683} is the clsid for control panel it appears in quite a few locations throught the registry.

    Unlikely you have an explorer (reg) mod that prevents access to control panel:-

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
    "NoControlPanel"

    Most likely either a user profile problem or a errant program, to eliminate the latter please run a clean boot and let us know what happens

    http://support.microsoft.com/kb/929135

    Event Viewer is a good place to look, try go to start, search and type eventvwr press enter to access event viewer.
     
  8. rushtechsupport

    rushtechsupport

    Joined:
    Oct 27, 2014
    Messages:
    9
    Can you try creating a different admin account and running through there? I think a chkdsk /f (possibly chkdsk /r but that takes hours) might help you with your issues. Try shutting down from command prompt "shutdown -r -f" that might work too.
     
  9. rushtechsupport

    rushtechsupport

    Joined:
    Oct 27, 2014
    Messages:
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    Also, I have found that running SFC /scannow - regardless of the results - several times has solved some issues in the past (each after a reboot)
     
  10. frostfrank

    frostfrank Thread Starter

    Joined:
    Jul 22, 2010
    Messages:
    7
    .
    jenae and all who replayed - THANKS.
    .
    Jenae, I followed your instructions - but first I put my win 7 system disk in dvd, right clicked on startup.exe and clicked on "run as administrator" and did a upgrade(?).
    This fixed the control panel problem but not the logoff problem.
    I then did the "clean boot" and restart (had to force shutdown).
    When the system rebooted I <start> <restart> and logoff worked fine.
    when sys restarted again I tried to <restart> again - logoff failed.
    .
    Am i right to think that win 7 is OK but I have a problem with an installed program?
    If so how do I identify it?
    Are there any logs created on logoff?
    .
    By the way I also did a SFC /scannow (1) with no errors.
    .
    Thanks again to all.
    Frank
     
  11. jenae

    jenae

    Joined:
    Mar 16, 2013
    Messages:
    792
    Hi, if you could access event viewer it may help us find the errant process, meanwhile go to start search and type:- cmd right click on the returned cmd.exe and select "run as administrator" at the prompt copy paste all below in red:-

    echo > 0 & Tasklist /v >> 0 & net start >> 0 & echo >> 0 & notepad 0

    Please copy paste the notepad outcome here.
     
  12. frostfrank

    frostfrank Thread Starter

    Joined:
    Jul 22, 2010
    Messages:
    7
    I have control panel back so I can access event viewer now.
    What should I do?
    Tasklist attached.
    View attachment Tasklist.txt
    Thanks,
    Frank
     
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