Can't Login to Outlook Web Access

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eshank

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Jan 30, 2003
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We have an Exchange Server for our office's email and it supports logging in remotely over the web; however, one of the users is unable to do so, but only from his computer. I have used his user name and password to get into his account from my computer at home and have had no problems. I also have no problems getting into my own account and as far as I know, several other people are having no problems either.

I use Earthlink DSL for my home connection and he uses AOL Dial Up.

We have a sonicwall firewall on the server, which is connected with a local DSL company, but the logs do not seem to indicate that the firewall blocked the login. I have looked for password files on the computer to see if the password was stored incorrectly somewhere and could delete it, but couldn't find any.

The weirdest thing is that he can login sometimes. Maybe once a day he can login and get his email, but nine times out of ten he receives a blank page with "Error: Access Denied" in the top left hand corner. I'm at my wit's end trying to determine what little factor could be preventing him from logging in, but I can't seem to determine it.

Please post with any questions and/or ideas as I'm at a complete loss.
 
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