Cant open email in Outlook Express-Need this for work!

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jmassa

Thread Starter
Joined
Aug 6, 2003
Messages
83
I REALLY hope someone can help me. I cannot view any of my emails in Outlook Express. I need to see some of these things for my job. I have contacted RoadRunner about this and they checked some things and said it is not a problem on their end. They did direct me to a Microsoft web page that basically told me all I needed to do was empty my temporary folder and temporary internet files. This did not work.

I have NAV and my system is clean. I did receive some virus yesterday in my email that was quarantened and deleted. I am constantly getting emails from strangers that are being blocked because of viruses in them. So are a lot of people I know. I am at a loss of what to try next. I do have Spybot and run that constantly. Here is my hijack this log in case that shows anything. Does anyone have any ideas? I really need to get to work.

Thanks in advance
Jennifer

Logfile of HijackThis v1.97.7
Scan saved at 11:33:37 AM, on 4/15/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\S3apphk.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0BIC1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Winamp\Winampa.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
c:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Owner\Desktop\Jennifers\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/v5/home/0,1793,32,00.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [S3apphk] S3apphk.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [EPSON Stylus C62 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0BIC1.EXE /P23 "EPSON Stylus C62 Series" /O6 "USB001" /M "Stylus C62"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [SystemSearch] REGEDIT.EXE -s C:/WINDOWS/sys.reg
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: MktBrowser (HKLM)
O9 - Extra 'Tools' menuitem: MarketBrowser (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
O16 - DPF: DigiChat Applet - http://fanclubchat.musictoday.com/DigiChat/DigiClasses/Client_IE.cab
O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
O16 - DPF: Toki Toki Boom - http://download.games.yahoo.com/games/clients/y/vtm_x.cab
O16 - DPF: Yahoo! Dice - http://download.games.yahoo.com/games/clients/y/dct2_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_1.ocx
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_1_6_0.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
 
Joined
Jul 29, 2001
Messages
21,334
Are you trying to connect to a POP mail server at your ISP or a web based email? Is the account set up correctly in Outlook? Why not just use RR's web based email?
 

jmassa

Thread Starter
Joined
Aug 6, 2003
Messages
83
This is a POP server I believe. This was set up for me by Road Runner. The account is set up correctly. I have been using it for 2 years now. I cant imagine what the problem is now. I just know that the cable company who set this up (Road Runner) cant help me. They said it is a microsoft or virus problem. I did what the Microsoft page said to do. Now I am at a loss. Any ideas. I have many emails from my work today that I cannot access and need to read.

Jennifer
 

Grinler

Malware Specialist
Joined
Mar 10, 2004
Messages
103
If you do not want i--search.com as your search engine fix these

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>


Otherwise you look fine. What exactly is happening when you try to get mail. Are you being prompted for a password? Does it hang?
 

jmassa

Thread Starter
Joined
Aug 6, 2003
Messages
83
I open my Outlook Express and can see who the mail is coming from and the subject line. Then down below where I am supposed to see the mail-it is just blank-white. My hourglass just runs and runs and never stops.

Jennifer
Thanks for checking into this. Any ideas?
 

jmassa

Thread Starter
Joined
Aug 6, 2003
Messages
83
I was up until 1:00 am with a support person from HP trying to fix this. I have nowhere else to turn. I dont know what else to do. Can anyone here help me? I need to get this working because I have work things in there that need taking care of.

Jennifer :(
 

jmassa

Thread Starter
Joined
Aug 6, 2003
Messages
83
I am starting to think that maybe I should just not use OUtlook Express anymore because of the recent problems and vulnerabilities attached to it. Does anyone suggest an alternate safe email system?

Jen
 
Joined
Mar 28, 2003
Messages
3,998
This seems to be the most common way to fix it.
Be sure OE is closed.
Click Start-->Run.
Type: regsvr32 inetcomm.dll
Note the space between the 2 and i.
Click OK.

sekirt
 

jmassa

Thread Starter
Joined
Aug 6, 2003
Messages
83
Thank you! Thank you! Thank you! I cant believe how easy that was. I wasted 2 whole days trying to figure this out. It worked in about 2 seconds! I appreciate your help. Big hug for you!!!!

Jennifer
 
Joined
Jun 24, 2004
Messages
2
I have the problem you described, and I want to get i--search out of the registry and off of my computer. I am new to using the registry, and when you say 'fix' what do I replace in these data values, please?

Thanks!
Soma

Grinler said:
If you do not want i--search.com as your search engine fix these

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>


Otherwise you look fine. What exactly is happening when you try to get mail. Are you being prompted for a password? Does it hang?
 

bearone2

Banned
Joined
Jun 4, 2004
Messages
5,809
jmassa said:
Can anyone help please?

Jennifer
tools/options/security

it defaults to removing access to attachments that it feels are questionable if opened or saved if the box is checked, just remove the check mark. :cool:
 
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