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Cant open email in Outlook Express-Need this for work!

Discussion in 'Web & Email' started by jmassa, Apr 15, 2004.

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  1. jmassa

    jmassa Thread Starter

    Joined:
    Aug 6, 2003
    Messages:
    83
    I REALLY hope someone can help me. I cannot view any of my emails in Outlook Express. I need to see some of these things for my job. I have contacted RoadRunner about this and they checked some things and said it is not a problem on their end. They did direct me to a Microsoft web page that basically told me all I needed to do was empty my temporary folder and temporary internet files. This did not work.

    I have NAV and my system is clean. I did receive some virus yesterday in my email that was quarantened and deleted. I am constantly getting emails from strangers that are being blocked because of viruses in them. So are a lot of people I know. I am at a loss of what to try next. I do have Spybot and run that constantly. Here is my hijack this log in case that shows anything. Does anyone have any ideas? I really need to get to work.

    Thanks in advance
    Jennifer

    Logfile of HijackThis v1.97.7
    Scan saved at 11:33:37 AM, on 4/15/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\S3apphk.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0BIC1.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Symantec\pcAnywhere\awhost32.exe
    c:\Program Files\Microsoft Money\System\urlmap.exe
    C:\Documents and Settings\Owner\Desktop\Jennifers\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/v5/home/0,1793,32,00.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [S3apphk] S3apphk.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [EPSON Stylus C62 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0BIC1.EXE /P23 "EPSON Stylus C62 Series" /O6 "USB001" /M "Stylus C62"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [SystemSearch] REGEDIT.EXE -s C:/WINDOWS/sys.reg
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Startup: PowerReg Scheduler.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: MktBrowser (HKLM)
    O9 - Extra 'Tools' menuitem: MarketBrowser (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
    O16 - DPF: DigiChat Applet - http://fanclubchat.musictoday.com/DigiChat/DigiClasses/Client_IE.cab
    O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
    O16 - DPF: Toki Toki Boom - http://download.games.yahoo.com/games/clients/y/vtm_x.cab
    O16 - DPF: Yahoo! Dice - http://download.games.yahoo.com/games/clients/y/dct2_x.cab
    O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_1.ocx
    O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_1_6_0.cab
    O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    Are you trying to connect to a POP mail server at your ISP or a web based email? Is the account set up correctly in Outlook? Why not just use RR's web based email?
     
  3. jmassa

    jmassa Thread Starter

    Joined:
    Aug 6, 2003
    Messages:
    83
    This is a POP server I believe. This was set up for me by Road Runner. The account is set up correctly. I have been using it for 2 years now. I cant imagine what the problem is now. I just know that the cable company who set this up (Road Runner) cant help me. They said it is a microsoft or virus problem. I did what the Microsoft page said to do. Now I am at a loss. Any ideas. I have many emails from my work today that I cannot access and need to read.

    Jennifer
     
  4. jmassa

    jmassa Thread Starter

    Joined:
    Aug 6, 2003
    Messages:
    83
    Can anyone help please?

    Jennifer
     
  5. Grinler

    Grinler Malware Specialist

    Joined:
    Mar 10, 2004
    Messages:
    103
    If you do not want i--search.com as your search engine fix these

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>


    Otherwise you look fine. What exactly is happening when you try to get mail. Are you being prompted for a password? Does it hang?
     
  6. jmassa

    jmassa Thread Starter

    Joined:
    Aug 6, 2003
    Messages:
    83
    I open my Outlook Express and can see who the mail is coming from and the subject line. Then down below where I am supposed to see the mail-it is just blank-white. My hourglass just runs and runs and never stops.

    Jennifer
    Thanks for checking into this. Any ideas?
     
  7. jmassa

    jmassa Thread Starter

    Joined:
    Aug 6, 2003
    Messages:
    83
    I was up until 1:00 am with a support person from HP trying to fix this. I have nowhere else to turn. I dont know what else to do. Can anyone here help me? I need to get this working because I have work things in there that need taking care of.

    Jennifer :(
     
  8. jmassa

    jmassa Thread Starter

    Joined:
    Aug 6, 2003
    Messages:
    83
    I am starting to think that maybe I should just not use OUtlook Express anymore because of the recent problems and vulnerabilities attached to it. Does anyone suggest an alternate safe email system?

    Jen
     
  9. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    This seems to be the most common way to fix it.
    Be sure OE is closed.
    Click Start-->Run.
    Type: regsvr32 inetcomm.dll
    Note the space between the 2 and i.
    Click OK.

    sekirt
     
  10. jmassa

    jmassa Thread Starter

    Joined:
    Aug 6, 2003
    Messages:
    83
    Thank you! Thank you! Thank you! I cant believe how easy that was. I wasted 2 whole days trying to figure this out. It worked in about 2 seconds! I appreciate your help. Big hug for you!!!!

    Jennifer
     
  11. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    You are welcome, welcome, welcome.
    :D :D :D

    sekirt
     
  12. mudvayne37

    mudvayne37

    Joined:
    Apr 17, 2004
    Messages:
    56
    Wow.... Im speechless. I cant believe that was all I needed. That was awesome.
     
  13. EmXtrix

    EmXtrix

    Joined:
    Jun 16, 2003
    Messages:
    106
    I'm... in... shock
     
  14. somasense

    somasense

    Joined:
    Jun 24, 2004
    Messages:
    2
    I have the problem you described, and I want to get i--search out of the registry and off of my computer. I am new to using the registry, and when you say 'fix' what do I replace in these data values, please?

    Thanks!
    Soma

     
  15. bearone2

    bearone2 Banned

    Joined:
    Jun 4, 2004
    Messages:
    5,809
    tools/options/security

    it defaults to removing access to attachments that it feels are questionable if opened or saved if the box is checked, just remove the check mark. :cool:
     
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