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Can't open inbox!

Discussion in 'Business Applications' started by tushkahoma, Jan 7, 2003.

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  1. tushkahoma

    tushkahoma Thread Starter

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    I am having a problem with outlook 2002, I just installed it but it will not let me open the "inbox" although I can receive messages and I can see the number of messages I just can't open them. Have already reinstalled the software with the same results. Any suggestion?
     
  2. Anne Troy

    Anne Troy

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    Anne
    What do you mean you can't open them? You double-click the folder in the folder list or from the shortcut bar? What happens if you try the OTHER way?

    The thing is, your shortcuts could be fouled, but your folder list should always let you view them.

    You may want to run Detect and Repair under the Help menu either way, because it'll restore your shortcuts too.
     
  3. tushkahoma

    tushkahoma Thread Starter

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    Thanks for responding,
    I actually have ran detect and repair, and even if I double click on the link in the folder list all I see is "unable to open folder" all the other folders open, sent, deleted ect. The problem is only with the folder "Inbox"

    Very Weird
     
  4. Anne Troy

    Anne Troy

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    Okay, sounds like it's corrupt to me. There's a few things you can do at this point, and it's what I'd do, and in the order I'd do it:

    Run a repair on your PST file:
    (http://www.slipstick.com/problems/scanpst.htm)

    If that doesn't work, create a new PST file. Grab each of your current folders that contain anything and copy them into your new PST file. (File-New, Personal folder, blah, blah.) Get everything in there that you possibly can, doesn't matter what order, but just put them in folder names you'll recognize and all in one folder. Then Export that file to a PST. (File-Import and Export, to a personal folder file, blah, blah, put it somewhere you remember, call it Outlook.pst)

    Close Outlook, find and rename the Outlook.pst that outlook is currently using (it WON'T be the one you just created, so don't use that one) and rename it to OldOutlook.pst. Put your new outlook.pst in the same folder as OldOutlook.pst. Open Outlook and it should have your folders in there. Drag all the messages and stuff into the appropriate folders again.

    Sounds like a lot to do, but that's because I tend to run off at the mouth. It's not much, really.
     
  5. tushkahoma

    tushkahoma Thread Starter

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    Thanks Dreamboat,
    Now that sounds like a plan, I will give it a shot and post the results.
    Thanks again
     
  6. Anne Troy

    Anne Troy

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    Good luck!
     
  7. tushkahoma

    tushkahoma Thread Starter

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    What we ended up doing was just deleting the users profile from the exchange server and making a new one, works great now. Thanks for the information that you gave me.
     
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