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cant open internet from email link

Discussion in 'Web & Email' started by spanky33, Feb 10, 2013.

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  1. spanky33

    spanky33 Thread Starter

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    i have internet explorer 9 and windows vista . when i open an email and try to click on the link to go to a page on the web it opens the internet than gives me the error of that internet explorer has stopped working.
     
  2. spanky33

    spanky33 Thread Starter

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    the email program i am using on this is windows mail,
     
  3. bkmgy

    bkmgy

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    Did you try disabling the add-ons in IE ? See here (MS link) to know how to enable/disable add-ons in IE 9. Upgrading some add-ons have resolved this issue for some people.
     
  4. spanky33

    spanky33 Thread Starter

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    i did that and it still isnt working , i even reset the internet options.
     
  5. Couriant

    Couriant Trusted Advisor

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    Do a Reset in Internet Explorer (or Internet Settings in Control Panel)
     
  6. spanky33

    spanky33 Thread Starter

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    i did that and it is still not working
     
  7. Phantom010

    Phantom010 Trusted Advisor

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    Otherwise, IE9 is working OK when browsing normally?
     
  8. spanky33

    spanky33 Thread Starter

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    yes ie9 is working normally when browsing. i havent tried any other browsers yet. its any email with links to the internet.
     
  9. Phantom010

    Phantom010 Trusted Advisor

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    Can you give the complete error message? You can take a screenshot.


    To take a screenshot,

    1- Hit the Printscreen key on your keyboard. This will copy your entire screen to the clipboard. Hitting ALT + Printscreen will only copy the active window.

    2- Open Paint. (Press the Windows key + R to open a Run box, then type mspaint and click OK)

    3- Select Edit.

    4- Click on Paste. (or simply press CTRL+V on your keyboard)

    5- Select File.

    6- Click on Save As...

    7- Save your screenshot as a JPEG file.

    8- Attach the screenshot to your next post.
     
  10. spanky33

    spanky33 Thread Starter

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    [​IMG][​IMG]

    this is the error i get when i try to open a link from my email. when this happens i click on close and it acts like it is searching for a solution than goes back to this window.
    it is really hard to get it to stop this cycle and close the window cause it continues to do this until i click on the x at the top to close the window.

    also if i have ie9 already open than this doesnt happen i dont get the error it only happens when i have ie9 already open.
     
  11. spanky33

    spanky33 Thread Starter

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  12. spanky33

    spanky33 Thread Starter

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    sorry i am new to this.the link above is for the error pic. :)
     
  13. Phantom010

    Phantom010 Trusted Advisor

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  14. spanky33

    spanky33 Thread Starter

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    ok here is the pic of the error
     

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  15. Phantom010

    Phantom010 Trusted Advisor

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    Is this happening in Safe Mode with Networking?
     
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