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cant open new window with link

Discussion in 'Earlier Versions of Windows' started by lois1854, Oct 18, 2003.

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  1. lois1854

    lois1854 Thread Starter

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    I can't seem to open a new window when a link is posted. My window will come up with Microsoft Internet Explorer on the heading and then freeze. Will not open no matter how long I leave it sitting. Finally have to close it from the bottom.
    I havent changed anything..havent downloaded anything...and it worked fine 4 hours previously. HELP!
     
  2. brindle

    brindle

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    This should solve the problem.

    please post back and let us know if it does or if you have more questions
     
  3. lois1854

    lois1854 Thread Starter

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    like I said..when I click on a link ...like the one you posted for me..my window tries to open but it freezes up until I close it. I can't open the link. Thank you tho for your help.
     
  4. brindle

    brindle

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    You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link
    View products that this article applies to.
    This article was previously published under Q281679
    SYMPTOMS
    When you click a hyperlink in an e-mail message or on a Web page, or right-click a hyperlink on a Web page and then click Open in New Window, you may experience one or more of the following symptoms:
    Nothing happens.
    The new window may be blank.
    You may receive a scripting error message.
    When you use the Print command or the Print Preview command in Internet Explorer, nothing may happen.

    When you try to connect to Web folders, you may receive the following error message:

    The current operation could not be completed because an unexpected error has occurred.
    CAUSE
    This behavior may occur for any of the following reasons:
    The (Default) value setting in one or more of the following registry keys points to an incorrect location for the Urlmon.dll file:

    [HKEY_CLASSES_ROOT\CLSID\{79eac9e0-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]

    [HKEY_CLASSES_ROOT\CLSID\{79eac9f1-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]

    [HKEY_CLASSES_ROOT\CLSID\{79eac9f2-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]
    This may occur if you install a customized version of Internet Explorer that was created with the Internet Explorer Administration Kit (IEAK) version 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0.
    The following registry key is missing or damaged:

    HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
    One or more of the following files is missing, damaged, or improperly registered:
    Url.dll
    Mshtml.dll
    Actxprxy.dll
    Oleaut32.dll
    Shell32.dll
    Shdocvw.dll
    RESOLUTION
    To resolve this problem in Internet Explorer, follow these steps:
    Quit all programs that are running.
    Click Start, and then click Run.
    Type regsvr32 urlmon.dll, and then click OK.
    When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.
    If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):
    Shdocvw.dll
    Msjava.dll
    Actxprxy.dll
    Oleaut32.dll
    Mshtml.dll
    Browseui.dll
    Shell32.dll (Windows XP and Windows 2000 only)
    If the problem is still not resolved, verify that the following registry values are present and correct:

    HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
    Name: (Default)
    Value: IDispatch
    HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
    Name: (Default)
    Value: {00020420-0000-0000-C000-000000000046}
    HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
    Name: (Default)
    Value: {00020420-0000-0000-C000-000000000046}


    If the problem is still not resolved, reinstall Internet Explorer. If you are using the version of Internet Explorer that is included with your operating system, reinstall or repair your operating system.


    Internet Explorer Administration Kit Users
    If this problem occurs after you install a customized version of Internet Explorer that was created with the Internet Explorer Administration Kit (IEAK) version 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0 and is resolved by re-registering the Urlmon.dll file, contact Microsoft Product Support Services to obtain the appropriate fix below.
    IEAK for Internet Explorer 6
    A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

    To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
    NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

    The English version of this fix should have the following file attributes or later:


    Date Time Version Size File name
    ------------------------------------------------------
    11-Oct-2001 19:45 6.0.2710.1100 189,440 Ie6wzd.exe

    Note This hotfix is not distributed by using a hotfix installer package but is an actual binary hotfix that you must manually replace. To do this, rename the old Ie6wzd.exe file in your IEAK installation folder\Iebin\Optional\EN folder, manually copy the hotfix into that folder, and then rebuild your IEAK package to have the hotfix included inside your package.

    Important If Automatic Version Synchronization (AVS) is applied to your IEAK installation after you use this fix, you must manually apply this hotfix again.



    IEAK for Internet Explorer 5.5
    A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

    To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
    NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

    The English version of this fix should have the following file attributes or later:


    Date Time Version Size File name
    --------------------------------------------------------
    18-Dec-2000 17:22 5.50.4612.1800 183,056 Ie5wzd.exe

    Note This hotfix is not distributed by using a hotfix installer package, but is an actual binary hotfix that you must manually replace. To do this, rename the old Ie5wzd.exe file in your IEAK installation folder\Iebin\Optional\EN folder, manually copy the hotfix into that folder, and then rebuild your IEAK package to have the hotfix included inside your package.

    Important If Automatic Version Synchronization (AVS) is applied to your IEAK installation after you use this fix, you must manually apply this hotfix again.



    IEAK for Internet Explorer 5.01
    A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

    To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
    NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

    The English version of this fix should have the following file attributes or later:


    Date Time Version Size File name
    ---------------------------------------------------------
    01-Nov-2000 11:01a 5.0.3210.3100 177,424 Ie5wzd.exe

    Note This hotfix is not distributed by using a hotfix installer package, but is an actual binary hotfix that you must manually replace. To do this, rename the old Ie5wzd.exe file in your IEAK installation folder\Iebin\Optional\EN folder, manually copy the hotfix into that folder, and then rebuild your IEAK package to have the hotfix included inside your package.

    Important If Automatic Version Synchronization (AVS) is applied to your IEAK installation after you use this fix, you must manually apply this hotfix again.
     
  5. lois1854

    lois1854 Thread Starter

    Joined:
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    Messages:
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    I tried all the things you suggested and it still wont work. I am at my wits end here. I finally downloaded netscape and it is working from there so I dont know what to do now. Thank you for your help Brindle :(
     
  6. brindle

    brindle

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    Well I missed the most obvious which is to do an IE repair.
     
  7. lois1854

    lois1854 Thread Starter

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    One thing I did do last night was re-install IE. It is now IE 6.0.2800.1106. I re-installed it hoping that it would fix itself. Didn't help at all.
     
  8. lois1854

    lois1854 Thread Starter

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    How do I do an IE repair?
     
  9. brindle

    brindle

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    go into control panel add\remove and highlight IE click on remove and you will be given three choices, choose repair.
    If you have ie6 sp1 I don't think it's that easy. Which puts me at a loss.
     
  10. brindle

    brindle

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    Guessing here, sorry about that, try setting internet options\security and advanced to default.
     
  11. lois1854

    lois1854 Thread Starter

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    Okay I went to the control panel>add/remove/MS IE...clicked on add/remove and it did bring me to the three options. Clicked on repair and it brought up a window that said: IE6 could not be repaired. Please run Setup again to re-install all components. Clicked on details and it stated: IE6 cannot be repaired due to the following errors: Version 5.0.03715 of file SCRRUN.dll needs to be greater than 5.1.0.5010.
    The version I have installed at this time according to the Help>about IE folder is 6.0.2800.1106. Now I am totally confused.
     
  12. brindle

    brindle

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    I am too (confused) and again apoligize for not being able to help especially since you have stuck with it so long. Iwould normally blame it on BG's and suggest Opera but doesn't solve the problem. Myself I also want to know the fix.
    brett
     
  13. lois1854

    lois1854 Thread Starter

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    Thank you so much for your time Brett. I will keep working on it and if and when I find the fix I will gladly let you know.....:)
     
  14. brindle

    brindle

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    are you saying your *.dll is ver. 6. or ie is 6. ?
    my dill ver. is 5.6 and I'll send it to you if thats what you need.
     
  15. lois1854

    lois1854 Thread Starter

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    Messages:
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    Now for another problem.....:))
    I keep getting this illegal operation in Ddhelp...this is what the details said. I believe the STBV is my video card

    DDHELP caused an invalid page fault in
    module STBV128D.DLL at 0167:b00cd64f.
    Registers:
    EAX=832e13fc CS=0167 EIP=b00cd64f EFLGS=00010286
    EBX=fff85769 SS=016f ESP=0095fd18 EBP=0095fd4c
    ECX=801f94f0 DS=016f ESI=8377100c FS=52af
    EDX=cb529000 ES=016f EDI=00000000 GS=0000
    Bytes at CS:EIP:
    8b 40 04 85 c0 74 1b 8b 40 10 85 c0 74 14 8b c8
    Stack dump:
    0095fd4c 00000000 8377100c b00cd3a8 832dda48 b00e5690 0095fd4c 566738bd 0095fd44 b00e5690 56660000 fff85769 00000000 0095fd8c baab9281 b00e5690
    any ideas?
     
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