Can't open Outlook Express

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lspurlock

Thread Starter
Joined
Aug 21, 2000
Messages
75
I get the following messages from Crashproof when trying to open OE.
An exception (access violation) has occurred in module at .text + 00034C01 in Win32 application MSIMN

The application is trying to dereference a NULL pointer in order to load a
value. We can sometimes avoid the crash by loading a zero value.

Registers:
EAX=00000000 CS=017F EIP=007C5C01 EFLGS=00010246
EBX=00000000 SS=0187 ESP=0056F6BC EBP=0056FA08
ECX=00000000 DS=0187 ESI=00000104 FS=6157
EDX=0157042C ES=0187 EDI=0056F9D0 GS=0000

MOV instruction at CS:[E]IP:
8B 08
______________________________________________________________________
An exception (access violation) has occurred in module at .text + 00034C0B in Win32 application MSIMN

In examining the execution path, we determined that we can skip forward
to allow the offending operation to complete. In our experience, this may
allow the application to proceed.

Registers:
EAX=00000000 CS=017F EIP=007C5C0B EFLGS=00010246
EBX=00000000 SS=0187 ESP=0056F6B4 EBP=0056FA08
ECX=00000000 DS=0187 ESI=00000104 FS=6157
EDX=0056F7D0 ES=0187 EDI=0056F9D0 GS=0000

CALL instruction at CS:[E]IP:
FF 91 B8 00 00 00
______________________________________________________________________
An exception (access violation) has occurred in module at .text + 000351DC in Win32 application MSIMN

The application is trying to dereference a NULL pointer in order to load a
value. We can sometimes avoid the crash by loading a zero value.

Registers:
EAX=00000000 CS=017F EIP=007C61DC EFLGS=00010246
EBX=00000001 SS=0187 ESP=0056FB2C EBP=0056FB58
ECX=011105D4 DS=0187 ESI=879B7E28 FS=6157
EDX=0044E4AC ES=0187 EDI=005002C0 GS=0000

MOV instruction at CS:[E]IP:
8B 08
__________________________________________________________________
An exception (access violation) has occurred in module at .text + 000351E7 in Win32 application MSIMN

In examining the execution path, we determined that we can skip forward
to allow the offending operation to complete. In our experience, this may
allow the application to proceed.

Registers:
EAX=00000000 CS=017F EIP=007C61E7 EFLGS=00010246
EBX=00000001 SS=0187 ESP=0056FB1C EBP=0056FB58
ECX=00000000 DS=0187 ESI=879B7E28 FS=6157
EDX=0056FB38 ES=0187 EDI=005002C0 GS=0000

CALL instruction at CS:[E]IP:
FF 91 E4 00 00 00
_________________________________________________________
An exception (access violation) has occurred in module ? at ? in Win32 application MSIMN

This particular crash is not repairable, so your only choice at this point
is to terminate the application.

Registers:
EAX=00000000 CS=017F EIP=00000000 EFLGS=00010246
EBX=00000001 SS=0187 ESP=0056FB6C EBP=01670000
ECX=00000000 DS=0187 ESI=879B7E28 FS=6157
EDX=0056FB38 ES=0187 EDI=005002C0 GS=0000

? instruction at CS:[E]IP:


Any ideas?
 

lspurlock

Thread Starter
Joined
Aug 21, 2000
Messages
75
Logfile of HijackThis v1.98.0
Scan saved at 2:14:04 AM, on 1/7/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\EASY KEYBOARD\EASYKEY.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\WINDOWS\SYSTEM\ATITASK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\3CMLNKW.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\EVNTSVC.EXE
C:\WINDOWS\DESKTOP\FREERAM XP PRO 1.40.EXE
C:\PROGRAM FILES\SIBER SYSTEMS\AI ROBOFORM\ROBOTASKBARICON.EXE
C:\PROGRAM FILES\ POWERUP ACCELERATOR\PROPELAC.EXE
C:\PROGRAM FILES\ONTRACK\SYSTEMSUITE\MXTASK.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\ONTRACK\SYSTEMSUITE\mxecp16.exe
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\ACCESSORIES\WORDPAD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\NMAIN.EXE
C:\PROGRAM FILES\SYMANTEC\LIVEUPDATE\LUALL.EXE
C:\PROGRAM FILES\SYMANTEC\LIVEUPDATE\LUCOMSERVER_2_6.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
O2 - BHO: (no name) - {FFFFFEF0-5B30-21D4-945D-000000000000} - C:\PROGRA~1\STARDO~1\SDIEINT.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {A4D20255-745A-43c5-9BAE-522FC18B5D43} - (no file)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\PROGRAM FILES\ POWERUP ACCELERATOR\PRPL_IEPOPUPBLOCKER.DLL
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwcprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [Easykey] C:\Program Files\Easy Keyboard\Easykey.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE /Consumer
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [AtiKey] Atitask.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [3Cmlink] c:\windows\SYSTEM\3cmlnkW.exe
O4 - HKLM\..\Run: [SBWatchDog.EXE] C:\WINDOWS\SYSTEM\SBUtils\SBWatchDog.EXE /l
O4 - HKLM\..\Run: [D066UUtility] c:\windows\TWAIN_32\D66U\D066UUTY.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Megapanel] C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\ PowerUp Accelerator\trayctl.exe" /STARTUPLAUNCH
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] c:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKCU\..\Run: [Norton SystemWorks] "c:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [FreeRAM XP] "C:\WINDOWS\DESKTOP\FREERAM XP PRO 1.40.EXE" -win
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - Startup: Ontrack SystemSuite 2000 Task Manager.lnk = C:\Program Files\Ontrack\SystemSuite\mxtask.exe
O8 - Extra context menu item: Download with Star Downloader - C:\PROGRAM FILES\STAR DOWNLOADER\sdie.htm
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\ PowerUp Accelerator\pac-page.html
O8 - Extra context menu item: Allow pop-ups from this site - C:\Program Files\ PowerUp Accelerator\pac-addwl.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\ PowerUp Accelerator\pac-image.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O15 - Trusted Zone: www.pogo.com
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: Poppit by pogo - http://game1.pogo.com/applet-6.3.3.38/poppit2/poppit2-ob-assets.cab
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.com/applet-6.4.0.48/videoblackjack/videoblackjack-ob-assets.cab
O16 - DPF: Fortune Bingo by pogo - http://game1.pogo.com/applet-6.4.1.46/superbingo/superbingo-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.3.4.49/squelchies/squelchies-ob-assets.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.com/applet-6.3.4.49/waterwheel/waterwheel-ob-assets.cab
O16 - DPF: Tumble Bees by pogo - http://game1.pogo.com/applet-6.4.0.48/jumbee/jumbee-ob-assets.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.com/applet-6.4.2.23/flinger/flinger-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.com/applet-6.4.1.53/freecell/freecell-ob-assets.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.com/applet-6.3.4.49/whackdown/whackdown-ob-assets.cab
O16 - DPF: Aces Up! by pogo - http://game1.pogo.com/applet-6.3.2.32/aces/aces-ob-assets.cab
O16 - DPF: High Stakes Poker by pogo - http://game1.pogo.com/applet-6.3.2.32/drawpoker/drawpoker-ob-assets.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: Dice Derby by pogo - http://game1.pogo.com/applet-6.3.4.49/checkeredflag/checkeredflag-ob-assets.cab
O16 - DPF: Turbo 21 TM by pogo - http://game1.pogo.com/applet-6.3.3.27/turbo21/turbo21-ob-assets.cab
O16 - DPF: Euchre by pogo - http://game1.pogo.com/applet-6.3.3.27/euchre/euchre-ob-assets.cab
O16 - DPF: Word Whomp by pogo - http://game1.pogo.com/applet-6.3.4.64/wordwhomp2/whomp2-ob-assets.cab
O16 - DPF: Backgammon by pogo - http://game1.pogo.com/applet-6.3.3.38/backgammon/backgammon-ob-assets.cab
O16 - DPF: Blackjack by pogo - http://game1.pogo.com/applet-6.3.4.49/blackjack/blackjack-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.com/applet-6.3.4.49/holdem/holdem-ob-assets.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {93EFDAB8-8800-4896-B428-76F943140E1B} (Setup Class) - http://www.consumerinput.com.edgesuite.net/panel/forrester/dcainst.cab
O16 - DPF: Double Deuce Poker by pogo - http://game1.pogo.com/applet-6.4.0.34/videopoker2/doubledeuce-ob-assets.cab
O16 - DPF: Checkers by pogo - http://game1.pogo.com/applet-6.4.0.34/checkers2/checkers-ob-assets.cab
O16 - DPF: Penguin Blocks by pogo - http://game1.pogo.com/applet-6.4.0.48/penguins/penguins-ob-assets.cab
O16 - DPF: Cribbage by pogo - http://game1.pogo.com/applet-6.4.0.48/cribbage/cribbage-ob-assets.cab
O16 - DPF: Dominoes by pogo - http://game1.pogo.com/applet-6.4.1.46/domino/domino-ob-assets.cab
O16 - DPF: QWERTY by pogo - http://game1.pogo.com/applet-6.4.2.23/squares/squares-ob-assets.cab
O16 - DPF: Battle Phlinx by pogo - http://game1.pogo.com/applet-6.4.2.23/battlephlinx/battlephlinx-ob-assets.cab
O20 - AppInit_DLLs: apitrap.dll;
 
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