Can't open window XP

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Johanne

Thread Starter
Joined
Sep 1, 2005
Messages
44
My friend is trying to open windows xp on her laptop but gets an error sign saying something like a hard or software problem prevents opening. She then is able to get to the page that gives you 4 options ie. open in safe mode etc. It doesn't matter which option she chooses she can only get that page up.
 

bonk

Banned
Joined
Sep 8, 2005
Messages
11,097
Does she have the CD with the Operating System on it?
 

Johanne

Thread Starter
Joined
Sep 1, 2005
Messages
44
She does and I recommended she use it to start up. Are there any other options?
 

bonk

Banned
Joined
Sep 8, 2005
Messages
11,097
If it won't start in safemode that is her best way.......she can get into the Recovery Console

Insert the Windows XP cd in your computer.


Restart your computer so you are booting off of the CD.

You may have to change the boot order in Bios so your CD-Rom is first.


When the Welcome to Setup screen appears, press the R button on your keyboard to start the Recovery Console.


The Recovery Console will start and ask you which Windows installation you would like to log on to. If you have multiple Windows installations, it will list each one, and you would enter the number associated with the installation you would like to work on and press enter. If you have just one Windows installation, type 1 and press enter.

It will then prompt you for the Administrator's password. If there is no password, simply press enter. Otherwise type in the password and then press enter. If you do not know your password then see this.

If you entered the correct password you will now be presented with a C:\Windows> prompt and you can start using the Recovery Console.

Try typing Chkdsk /r and click Enter and restart the PC.


If that doesn't work try typing Fixmbr and press Enter key

If that is unsuccessful try a repair install
 

Johanne

Thread Starter
Joined
Sep 1, 2005
Messages
44
I have sent her this info. Will post reply when I know what has happend. Thanks Bonk.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top