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Can't open window XP

Discussion in 'All Other Software' started by Johanne, Jan 23, 2007.

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  1. Johanne

    Johanne Thread Starter

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    My friend is trying to open windows xp on her laptop but gets an error sign saying something like a hard or software problem prevents opening. She then is able to get to the page that gives you 4 options ie. open in safe mode etc. It doesn't matter which option she chooses she can only get that page up.
     
  2. bonk

    bonk Banned

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    Does she have the CD with the Operating System on it?
     
  3. Johanne

    Johanne Thread Starter

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    She does and I recommended she use it to start up. Are there any other options?
     
  4. bonk

    bonk Banned

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    If it won't start in safemode that is her best way.......she can get into the Recovery Console

    Insert the Windows XP cd in your computer.


    Restart your computer so you are booting off of the CD.

    You may have to change the boot order in Bios so your CD-Rom is first.


    When the Welcome to Setup screen appears, press the R button on your keyboard to start the Recovery Console.


    The Recovery Console will start and ask you which Windows installation you would like to log on to. If you have multiple Windows installations, it will list each one, and you would enter the number associated with the installation you would like to work on and press enter. If you have just one Windows installation, type 1 and press enter.

    It will then prompt you for the Administrator's password. If there is no password, simply press enter. Otherwise type in the password and then press enter. If you do not know your password then see this.

    If you entered the correct password you will now be presented with a C:\Windows> prompt and you can start using the Recovery Console.

    Try typing Chkdsk /r and click Enter and restart the PC.


    If that doesn't work try typing Fixmbr and press Enter key

    If that is unsuccessful try a repair install
     
  5. Johanne

    Johanne Thread Starter

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    I have sent her this info. Will post reply when I know what has happend. Thanks Bonk.
     
  6. Johanne

    Johanne Thread Starter

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    Yeap she had CD and problem resolved. Many thanks
     
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