Can't Ping or Map

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bkatzman

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Mar 24, 2010
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Can't ping or map
Greetings,
I have a machine (possibly more) that I can't ping or map to (although I can ping/map out of). It is running XP-Pro SP3

I have checked the normal stuff, i.e. firewall on/off, File and Printer Sharing exception, File and Printer Sharing in Network Connection settings, TCP/IP settings, etc...

Any ideas?

Thanks,
Briz
 

TerryNet

Terry
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Mar 23, 2005
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81,431
Failure to ping is almost always a firewall issue. Sometimes a VPN will block networking the same way a firewall does.

What non-Windows firewall or security suite do, or did, you have on the machine?
 

bkatzman

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Joined
Mar 24, 2010
Messages
11
I have Windows Defender 1.1, Symantec Antivirus 10.1.

Thanks for your help
 

TerryNet

Terry
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I'm not familiar with Symantec Antivirus 10.1; don't know if it can shut down network access if it is corrupted or thinks its under attack.

This is a business, right? Are you in, or maybe the entire, IT department?
 

bkatzman

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Mar 24, 2010
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I work in the IT department. I am only experiencing this on one (my) and another pc out of about 40.
 

TerryNet

Terry
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I would uninstall the anti-virus, run Symantec's Removal Tool, and see if that is the cause. If it is, probably it just got corrupted and you can reinstall it without difficulty.
 

bkatzman

Thread Starter
Joined
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11
The only thing that seemed to solve this issue was reinstalling WinXP Pro. I was hoping for an alternative solution, but it worked...
 
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