Solved Can't play anymore

Gabri188

Thread Starter
Joined
Sep 19, 2021
Messages
2
So a day ago I was playing Heroes of the storm in the morning and literally after work I go to play and now my profile won't load and I can't join any of the game modes ( ) to that end I tried to fix my problem by going over everything similar to my problem and I found a thread that basically tells me to delete the battle.net and Blizzard Entertainment folders in C:\ProgramData. I managed to delete Battle.net with no issues but when I go to delete Blizzard Entertainement nothing happens and the folder remains. I clicked on the folder until I reach the culprit (it's the Cache folder) when I try to open that it gives me this message : . And I don't even know if after doing all that it will even make my game work properly again! Anyway I tried doing a chkdsk /x /r to repair my C: Drive see if that would do anything but no luck still unable to delete it. Now I'm kinda just at a loss, I really need someone to help me out. Thank you so much in advance to anyone who takes the time to read and or help me!



Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210322005230.000000-240
Processor: AMD Ryzen 5 2400G with Radeon Vega Graphics, AMD64 Family 23 Model 17 Stepping 0, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1060 3GB
Hard Drives: C: 222 GB (59 GB Free); D: 931 GB (283 GB Free); E: 1862 GB (1417 GB Free);
Motherboard: ASRock A320M-HDV, s/n M80-B6010900774
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated
 

Gabri188

Thread Starter
Joined
Sep 19, 2021
Messages
2
So a day ago I was playing Heroes of the storm in the morning and literally after work I go to play and now my profile won't load and I can't join any of the game modes ( ) to that end I tried to fix my problem by going over everything similar to my problem and I found a thread that basically tells me to delete the battle.net and Blizzard Entertainment folders in C:\ProgramData. I managed to delete Battle.net with no issues but when I go to delete Blizzard Entertainement nothing happens and the folder remains. I clicked on the folder until I reach the culprit (it's the Cache folder) when I try to open that it gives me this message : . And I don't even know if after doing all that it will even make my game work properly again! Anyway I tried doing a chkdsk /x /r to repair my C: Drive see if that would do anything but no luck still unable to delete it. Now I'm kinda just at a loss, I really need someone to help me out. Thank you so much in advance to anyone who takes the time to read and or help me!



Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210322005230.000000-240
Processor: AMD Ryzen 5 2400G with Radeon Vega Graphics, AMD64 Family 23 Model 17 Stepping 0, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1060 3GB
Hard Drives: C: 222 GB (59 GB Free); D: 931 GB (283 GB Free); E: 1862 GB (1417 GB Free);
Motherboard: ASRock A320M-HDV, s/n M80-B6010900774
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated
*EDIT* Fixed my problem. chkdsk finally decided to cooperate after I restarted in safe mode, after deleting the file the game works fine now.
 

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