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Can't play DVD's on my laptop

Discussion in 'Multimedia' started by breeves, Dec 27, 2013.

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  1. breeves

    breeves Thread Starter

    Joined:
    Dec 27, 2013
    Messages:
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    I just received a brand new Dell Inspiron 15 that runs windows 7 for Christmas and tried to play a DVD but was given an error message that said:
    "Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card."

    I clicked Web Help and it said the following:
    "Windows Media Player error C00D1163
    You got an error because there's a problem with digital copy protection between your DVD drive, decoder, and video card.
    In some cases, you can resolve the problem by updating the device driver for your video card. Here's how:
    • Check Windows Update for any available video card updates or checking your PC or video card manufacturer's website for an updated driver.

    If you're running Windows 7, you can try to fix the problem by using the Windows Media Player DVD troubleshooter.
    In general, to play DVDs, you must have a DVD-ROM drive and a compatible software or hardware DVD decoder installed on your PC. If you don't have these, DVD commands and options won't appear in the Player and you can't play DVDs. For more information about DVD decoders, see plug-ins and add-ons for Windows Media Player."

    I used the troubleshooter but it didn't help and I looked at the plug-ins and add-ons for Windows Media Player and nothing was useful.

    If anyone could please offer any information on what's causing this problem and how to fix it I would be very grateful. Thank You
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,617
    First Name:
    Frank
    What are the "service tag" and "express service code" numbers on that Dell?

    -----------------------------------------------------------

    Windows 7 comes with Windows Media Center built into it.

    Have you tried setting it up and using it for playing those DVD videos?

    -----------------------------------------------------------
     
  3. breeves

    breeves Thread Starter

    Joined:
    Dec 27, 2013
    Messages:
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    I don't know why, for some reason the dvd's just started playing with no problem this morning when I tried
     
  4. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    :) (y)
     
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