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Can't print color from Windows 10 HP laptop to HP printer

Discussion in 'Hardware' started by lynettemcw, Apr 28, 2019.

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  1. lynettemcw

    lynettemcw Thread Starter

    Joined:
    Apr 28, 2019
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    This was a problem my son had had with his laptop which he bought refurbished, although I think it worked fine originally. I am now having this problem with my new HP laptop. It originally worked fine, but I cracked the touch screen and, not being aware of all the havoc that can cause to the display, I restored my computer to factory settings before having the screen replaced. Now I can't print color either. I am assuming it is perhaps from some update, but I have no idea how to proceed from here. I can print in color from my LP Android phone to this same printer, so it doesn't seem to be a printer problem per se.
     
  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,560
    It's more than likely a printer driver issue. Whats the model of the printer?
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    After you factory reset your HP laptop, did you install the software driver package for your HP printer?

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