can't print from word

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coozie

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can't print from word, have windows xp. seemed to work fine some time back, wanted to print something this past week and it keep failing because of information rights management, how to fix problem.
 

Cookiegal

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Are you the author of the document? Is this a work computer?
 

Cookiegal

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Did you create the documents or did they come from someone else?
 

coozie

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I wrote a speech for a wedding, and it would not print what I wrote, It would print from other things, but I had to hand write it out,,,,,,it would go to print and it sounded like it was printing but when the paper came out it was blank,,,,,,the printer works fine something blocks it.......thanks for you time this morning
 

Cookiegal

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You mentioned the "information rights management" feature in your first post. This means that the person who created the document has put restrictions on it as to who can read it, print it or make changes to it. This does not occur by itself. If you wrote the document then you would have been the person who placed restrictions on it. Do you not remember doing that? Did you perhaps create it under a different user account?

What exactly does the error message say that you're getting?
 

coozie

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I don't remember putting any restrictions on it, if I had how would I go and change it.
 

coozie

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I want to thank you for chatting this morning, I must go outside and work now, you did turn a light on , I'll look at it tonight and see if I can find out how to change a setting ...Thank You.....
 

Cookiegal

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If you created it under another user name then you will have to go into that account to change the permissions.

If you click on File and then on "Permission" what items are checked in the menu that opens up to the right?
 

coozie

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I just check and it says, unrestricted access is checked,,,,,,it should print ....right
 

Cookiegal

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Yes, so what is the error message you're getting that refers to the information rights management?
 

coozie

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not getting error message, click to print and it goes, sounds like it is, nothing on paper. it is not the printer, it prints from other areas......I'll have to look at it later, one last response and then I'll have to go to work,,,,,,,sorry to take up so much of you time,
 

Cookiegal

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Then please explain why you said this in your first post:

"wanted to print something this past week and it keep failing because of information rights management"


Please go to Start - Run - type in eventvwr.msc to open the event viewer. Look under both "Application" and "System" for recent (the last 48 hours or so) errors (shown in red) and if found, do this for each one.

Double-click the error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error. Then "paste" the error into Notepad. Do this for each one until you have them all listed in Notepad and then copy and paste the list in a reply here please.
 

coozie

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I saw that up in the task bar, it had a line thur it so I looked and it said that there, I thought that was telling me a problem, this is over my head , I'll look at it later, or have someone look at it for me,,,,,,,Now I must go to work, the day is passing by me,,,,maybe you'll be on here and we look at it again if you will.........Thank you, now Bye Bye, I have to go to work.......
 

Cookiegal

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OK. It would be helpful if you'd post a screen shot of what you're seeing when that message is displayed in addition to the errors that I asked you to check and post when you can.

To take a screenshot click on the "print screen" key on your keyboard (it might just say prt scrn). This will copy the image to the clipboard but you won't actualy see anything. Now, open up Paint (go to Start - All Programs - Accessories - Paint and then right-click and select "paste" and the image will be pasted there. Save that image. Important note: If the document contains text that you don't want people to see be sure to crop the image so only the top portion is showing before uploading it here as an attachment.

Also, does this happen with all of your Word documents or just this wedding speech?
 
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