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Can't print to network printer plus one other thing...

Discussion in 'Networking' started by rhussey993, Aug 15, 2010.

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  1. rhussey993

    rhussey993 Thread Starter

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    I have a Gateway tower running Windows 7 Home Premium with an Epson printer direct connected via USB. I also run an HP laptop running Vista Home Premium. I have a Netgear RangeMax router. Sharing is activated for printers on the Gateway. The HP can access the internet. The HP can see the Gateway. But the printer is not there. When I try to add a printer on the HP it finds none.

    That's the major problem, I would love to be able to print from the laptop.

    The second issue is watching a video on the HP is painful, constantly pausing as it buffers the video. I purposely bought the Netgear so we wouldn't have that issue and there are only the two computers on it.

    Thanks for any help, particularly with the printing issue.

    bob
     
  2. JohnWill

    JohnWill Retired Moderator

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    Did you try a wired connection on the laptop to see if the slowness is a wireless issue?

    Can you share files on the Gateway tower with the laptop? Can you ping the Gateway from the laptop by computer name?


    Let's see this for both the Gateway and the laptop.


    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

    In the command prompt window that opens, type type the following commands, one at a time, followed by the Enter key:

    Note that there is a space before the -n or the /ALL, but there is NOT a space after the - or / in the following commands.

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. rhussey993

    rhussey993 Thread Starter

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    Thanks for the quick answer. I've copied the results from both machines below (including the ping). I can ping the Gateway. When I click on My Computer on the HP I can see ZEDD (the Gateway) under the Network heading, but when I click on it I get a "network path was not found" error.

    Regarding the speed I have not tried hard connecting. I'll rummage around and see if I have another ethernet cable.

    from the Gateway:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Bob>NBTSTAT -n

    Local Area Connection:
    Node IpAddress: [192.168.1.4] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    ZEDD <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    ZEDD <20> UNIQUE Registered
    WORKGROUP <1E> GROUP Registered

    C:\Users\Bob>
    C:\Users\Bob>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ZEDD
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82578DC Gigabit Network Connecti
    on
    Physical Address. . . . . . . . . : 90-FB-A6-48-D7-A0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::c98f:2453:7de5:d6f0%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, August 13, 2010 3:20:18 AM
    Lease Expires . . . . . . . . . . : Monday, August 16, 2010 3:20:18 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 194050982
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-FD-F6-52-90-FB-A6-48-D7-A0

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{1355FCEC-D327-47AC-B3CA-77D7853CF8E1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:3462:25e0:9de5:ef80(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3462:25e0:9de5:ef80%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Bob>

    From the HP laptop:
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Babs>ping zedd

    Pinging ZEDD [fe80::c98f:2453:7de5:d6f0%11] from fe80::a129:9255:1632:6c2f%11 wi
    th 32 bytes of data:
    Reply from fe80::c98f:2453:7de5:d6f0%11: time=2ms
    Reply from fe80::c98f:2453:7de5:d6f0%11: time=2ms
    Reply from fe80::c98f:2453:7de5:d6f0%11: time=2ms
    Reply from fe80::c98f:2453:7de5:d6f0%11: time=2ms

    Ping statistics for fe80::c98f:2453:7de5:d6f0%11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms

    C:\Users\Babs>NBTSTAT -n

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Wireless Network Connection:
    Node IpAddress: [192.168.1.3] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    BABS-PC <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    BABS-PC <20> UNIQUE Registered
    WORKGROUP <1E> GROUP Registered
    WORKGROUP <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    C:\Users\Babs>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Babs-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-21-00-D3-7B-9C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a129:9255:1632:6c2f%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, August 12, 2010 3:28:46 AM
    Lease Expires . . . . . . . . . . : Monday, August 16, 2010 9:58:53 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 268443904
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-70-B8-5C-00-23-8B-AA-C0-E3

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
    Physical Address. . . . . . . . . : 00-23-8B-AA-C0-E3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{E6E818C4-3B8D-461F-B4C1-F649149D0
    B2E}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{4831AFAD-7E60-4202-AA15-1153A3149
    F0D}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Babs>
     
  4. JohnWill

    JohnWill Retired Moderator

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    Please use the IPv4 addresses for all your tests. I'd suggest disabling IPv6 on both machines until you get this working, you won't miss it.


    Disable IPv6:

    1. Hold the Windows key and type R, enter "ncpa.cpl" (without the quotes) and press Enter
    2. Right click on each network connection and select "Properties"
    3. Remove the checkmark from the box next to "Internet Protocol Version 6 (TCP/IPv6)
    4. Click OK to exit the dialog

    NOTE: You should do this for each network connection.


    After this, try pinging each way again.
     
  5. rhussey993

    rhussey993 Thread Starter

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    Before I do anything, I want to comment about something you wrote. You ask that after I disable whatever-it-is, I should try to ping both ways again. I never pinged in both directions. The Gateway is named ZEDD and the laptop BABS-PC. I can ping ZEDD from the laptop and it works. I cannot ping the laptop from the Gateway, it can't find it.

    Also, what am I disabling?
     
  6. TerryNet

    TerryNet Moderator

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    Actually he said to disable IPv6, and then spelled it out: "Internet Protocol Version 6."

    The ping that worked used the IPv6 address, while file sharing is surely still using IPv4, so at least part of the problem seems to be that IPv6 is getting in the way.
     
  7. rhussey993

    rhussey993 Thread Starter

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    Ok, so I disabled IPv6. I can still get a successful ping from the laptop to the gateway. what should I do next?
     
  8. TerryNet

    TerryNet Moderator

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    On the Vista you go into Network and see the icon for the Windows 7, right? After double clicking on that icon (and supplying username/password if needed) you see the Windows 7 shares but do not see the shared printer, right? If so, double check on the Windows 7 in Devices and Printers that the printer is really shared (has the little icon of two people).
     
  9. rhussey993

    rhussey993 Thread Starter

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    Sorry for the late reply, had to pay some bills.

    I went into Network on the Vista machine and there is an icon for ZEDD (the Gateway running Windows 7). However, when I double click that icon I get a windows error message "Windows cannot access \\ZEDD". So I can't see anything on the Windows 7 machine.
     
  10. TerryNet

    TerryNet Moderator

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    Could be a non-Windows firewall or security suite.

    Does each PC have at least one password protected user account?
     
  11. rhussey993

    rhussey993 Thread Starter

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    Yes, both PC's have one password protected account, an administrator account. It's the only account on each PC.
     
  12. TerryNet

    TerryNet Moderator

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    What non-Windows firewall or security suite do, or did, you have on each machine?
     
  13. rhussey993

    rhussey993 Thread Starter

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    I have Kaspersky Internet Security 2011, on both, same software licensed for 3.
     
  14. TerryNet

    TerryNet Moderator

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    If you are not absolutely sure it's configured for the desired access and is not corrupted you can try to disable it, and if that doesn't work uninstall it and use the Removal Tool.
     
  15. rhussey993

    rhussey993 Thread Starter

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    I've been using Kaspersky for quite a while and never had problems. I'm not going to disable it. All the printing issues started when I bought the new machine with Windows 7. Prior to that I had two machines with Vista and had no problem printing across the network.
    My ssid is bill but the laptop shows its network name (or something) as "bill 2". Could this have something to do with it? (And no, I have no idea how that name got associated with anything.
     
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