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Can't reach a https secure site

Discussion in 'Networking' started by solutionsearch, Mar 24, 2009.

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  1. solutionsearch

    solutionsearch Thread Starter

    Joined:
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    To use some features on the Nascar.com web site, you need to log in through https://secure.audience.nascar.com. Problem is, the site can't be reached or pinged. Increasing ping time generates nothing but timeout errors. Something in the computer is blocking it from reaching that web address, whether it's entered as a name or a numeric address. This problem happens with four different web browsers - IE8, Firefox 3, Chrome and Safari.

    It's a Gateway laptop with Vista SP1. It happens with a LAN connection. WiFi and Ev-Do. The web address is available on one machine with an identical WiFi link but not with the Gateway laptop.

    Here are some of the attempts to solve the problem that have failed:

    Resetting TCP/IP stack.
    Switching DNS server.
    Removing Norton Internet Security 2008.
    Shutting down Windows Defender.
    Running the computer with no firewall.
    Removing and reinstalling network adapters and reinstalling drivers.
    Running Vista in safe mode with networking.
    Removing all temporary files and history.
    Adding the domain to the IE trusted sites list.

    The secure.audience.nascar.com address and the nascar.com domain are not blocked in the Hosts list.

    NASCAR tech support has no idea what's going on.
    Several checks of other web sites and Microsoft's online support on problems with accessing https secure sites have turned up no problems with accessing that site.

    The Gateway has no trouble accessing several other https secure sites, but can not reach secure.audience.nascar.com.

    The computer has no trouble reaching any other web sites with any of the three Internet connections it uses. Only this one site can not be reached.

    Other "fixes" that didn't work:

    Changing security settings in IE.
    Re-registering DLLs.
    Creating a second user account.

    Device manager shows no problems with network adapters.
    Malware scans show no problems.
    Virus scans show no problems.
    "netsh interface tcp set global autotuning" changes do not work.
    Switching off the https requirement for trusted sites in IE does not work.
    Running IE as an admiminstrator does not work.
    Changing the assignment of an automatic IP address does not work.
     
  2. JohnWill

    JohnWill Retired Moderator

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    Well, I just get a blank screen when I try that URL, are you sure that's the proper URL?
     
  3. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Chuck
  4. solutionsearch

    solutionsearch Thread Starter

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  5. JohnWill

    JohnWill Retired Moderator

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    No, but now we can actually verify that it works from our locations. ;)

    When you post symptoms and information, that's all we have to go on in suggesting solutions to your problem. If the posted information is obviously wrong, we need to correct that before we can proceed with the real issue.
     
  6. solutionsearch

    solutionsearch Thread Starter

    Joined:
    Mar 24, 2009
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    Finally found a solution. Not an explanation, but a solution.

    While running a couple of Auslogics utilities on another machine, came upon their Boost Speed 4 utility. Downloaded and ran the trial version, which made several changes to Internet and network settings. Those changes made it possible to reach the previously unreachable site.

    This wasn't a setup for a product endorsement, just a note about a program that solved something that had stumped the experts.
     
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