Can't reach site

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

bxcfilm

Thread Starter
Joined
Oct 27, 2010
Messages
74
First Name
Brian
This is bizarre.

I'm trying to persuade my browser to connect with www.piratour.net. It times out and fails to find it.

I try on my phone using the home wi-fi - same result.

I switch off my phone wi-fi and try with data. Success!

This happens on the PC with both Firefox and Edge.

I open a command window and try ping www.piratour.net. Nothing, however the screen tells me immediately that the ip address is 167.250.5.29 .

I have spent quality time with my ISP (Plusnet in the UK). The man tried that address from his own machine - no success.

I have tried changing the DNS servers (my idea). No luck.

The fact that the service guy also couldn't reach it suggests that the problem is somewhere way outside my setup.

I would appreciate any thoughts.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Celeron(R) CPU J3060 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 4
Processor Count: 2
RAM: 3941 Mb
Graphics Card: Intel(R) HD Graphics, 1024 Mb
Hard Drives: C: 149 GB (85 GB Free); D: 780 GB (663 GB Free);
Motherboard: ASUSTeK COMPUTER INC., A_F_K20CE
Antivirus: Windows Defender, Enabled and Updated
 

Couriant

Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
35,701
First Name
James
What modem and/or router do you have?

Go to Command Prompt and do these commands:

nslookup piratour.net

tracert piratour.net

once completed, do a CTRL+A then Enter and paste the results here.
 

bxcfilm

Thread Starter
Joined
Oct 27, 2010
Messages
74
First Name
Brian
I am on ADSL Broadband, using a router TP-Link TD-W9970.

Microsoft Windows [Version 10.0.17134.345]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Brian>nslookup piratour.net
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: piratour.net
Address: 167.250.5.29


C:\Users\Brian>tracert piratour.net

Tracing route to piratour.net [167.250.5.29]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 7 ms gi12-0-0-441.ptn-ag04.plus.net [84.93.253.72]
3 9 ms 8 ms 8 ms gi2-1-444.ptn-gw01.plus.net [84.93.253.79]
4 8 ms 8 ms 8 ms 195.99.125.144
5 9 ms 9 ms 9 ms 195.99.127.85
6 9 ms 8 ms 8 ms t2c4-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.232]
7 8 ms 8 ms 8 ms ae14.londra32.lon.seabone.net [89.221.43.172]
8 138 ms 134 ms 137 ms et0-3-0.miami19.mia.seabone.net [89.221.41.161]
9 240 ms 239 ms 239 ms gigared.miami19.mia.seabone.net [89.221.41.131]
10 240 ms 241 ms 239 ms 190.183.59.78
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 *
 

Couriant

Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
35,701
First Name
James
OK. The last hop (11) should have been where the web server should have been:

19 187 ms 187 ms 187 ms gigared.miami19.mia.seabone.net [89.221.41.131]
20 188 ms 188 ms 188 ms 190.183.59.78
21 189 ms 188 ms 188 ms nb29.servidoraweb.net [167.250.5.29]

So most likely in this case, the web server is blocking connections from your ISP, or maybe because of the high ping time (230+ms). Easiest test is if you know someone with the same service as you and have them try the website.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top