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Can't read text emails in Outlook

Discussion in 'Business Applications' started by stufine, Oct 29, 2003.

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  1. stufine

    stufine Thread Starter

    Joined:
    Jul 27, 2001
    Messages:
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    I have a customer who is having problems receiving text emails.
    When a text email is sent to her the body is blank. However if I send her a html email she can read it fine.

    What would cause this? What are some things I can look at to fix this?

    I have looked through the tools>options and didnt find anything that would seem to cause this.

    Any help will be appreciated.

    Thanks in advance!!
     
  2. Gram123

    Gram123

    Joined:
    Mar 15, 2001
    Messages:
    1,829
    I believe non HTML e-mails are in .rtf format by default.

    You can get your customer to go to this site and use the link at the foot of the page to test they are able to view .rtf documents.
     
  3. stufine

    stufine Thread Starter

    Joined:
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    She could not read it.

    That must mean the association is wrong.

    I will check. Thanks for the help!!
     
  4. stufine

    stufine Thread Starter

    Joined:
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    Messages:
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    Well I changed her association to use wordpad and she still can't read that website.

    Any other ideas??
     
  5. GillIT

    GillIT

    Joined:
    Jul 17, 2003
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    What does she use to read the emails?
     
  6. stufine

    stufine Thread Starter

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    Jul 27, 2001
    Messages:
    364
    Outlook 2000
     
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