Can't reformat virus infected Acer Aspire One

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TTi

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Joined
Nov 20, 2011
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1
Out of options with my Acer Aspire One. Picked up some type of virus/spyware and the computer has become unusable ever since. Internet browser's won't open, system restore can't open, and I can't even access the DVD drive. Aspire's are supposed to have an inbuilt partition which can be accessed to reformat but that is also not working as its supposed to. According to what I've read pressing alt-f10 (and/or G-alt +f10) while the computer is booting should allow access for reformatting. When you press this the computer enters a screen that says
"Edit window boot options for: Windows 7
Path: \windows\system32\winload.exe
Partition: 2 Hard Disk: c90e655 [ /NOEXECUTE-OPTIN[] ]"
The only options at that bottom of the screen are either "Enter=SUBMIT" or Esc=CANCEL" but currently nothing happens when you hit either (at least once before I was able to hit enter but all that happened was it proceeded to load windows normally).
Any help would be greatly appreciated. I can think of nothing else to try...My perfectly effective laptop has become a glorified paperweight. :mad:
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,328
Which model Acer Aspire One netbook do you have?

You can purchase a recovery disc kit here.

You can contact support here.

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