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can't restore to factory settings, get blue screen of death

Discussion in 'Hardware' started by fireman201, Jan 19, 2011.

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  1. fireman201

    fireman201 Thread Starter

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    Jan 19, 2011
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    My computer was continuously shutting down and restarting and occasionally displaying the blue screen of death. I continued to delete recently installed programs, ran computer scans with Norton 360, but the problems continued. I finally decided that I was just going to restore the computer back to original factory settings. Since I didn't have any disks, I ordered them through HP as they said that it would fix my problems.

    However, after attempting to restore with the factory disks (Disk 1, Disk 2, and the supplemental disk) and following the included directions perfectly, my computer would attempt to restart but would only show the "Blue scree of Death" with a variety of reasons, including "IRQL_NOT_LESS_OR_EQUAL" and "BUGCODE_USB_DRIVER." I attempted to restore in both the boot mode and Factory Settings mode with no luck. My recent attempt won't even download the entire content of the disks as it pops up with the Blue screen of death with only 20% of the download complete.

    The computer won't start normally at all, so I can't download or upload anything.

    PLEASE HELP!!!!!!!!!!!
     
  2. olryst

    olryst

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    Nov 14, 2002
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    What windows do you have?
     
  3. fireman201

    fireman201 Thread Starter

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    My operating system is windows vista.
     
  4. olryst

    olryst

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