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Can't run a full scan windows security essentials

Discussion in 'General Security' started by tinaleib1, Apr 15, 2014.

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  1. tinaleib1

    tinaleib1 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    5
    Whenever I try to run a full system scan with Microsoft Security Essentials my computer shuts down.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, x64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 1978 Mb
    Graphics Card: NVIDIA GeForce 310M, 512 Mb
    Hard Drives: C: Total - 598477 MB, Free - 543142 MB;
    Motherboard: TOSHIBA, NWQAA
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    I'm assuming the issue is with your Toshiba Satellite A665-S6070 (PSAW3U-04301C) laptop/notebook - which appears to have come with Windows 7 Home Premium 64-bit.

    ---------------------------------------------------------

    Download MGADiag to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.

    Paste the MGA Diagnostic Report back here in your next reply.

    ---------------------------------------------------------
     
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