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Can't Save Earthlink Messages to XP Folder

Discussion in 'Web & Email' started by adf, Sep 20, 2005.

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  1. adf

    adf Thread Starter

    Joined:
    Apr 9, 2004
    Messages:
    28
    Hello TSGuys!!!

    I have a troubling email problem.

    I'm trying to save a few hundred Earthlink email messages from my wife's work laptop to an XP new folder I created on her laptop screen.

    When I open the Earthlink mailbox, click Select All, and attempt to drag the messages to the new folder, the method won't work (I get the circled slash).

    I was surprised by this because on my laptop, which uses Outlook/Outlook Express and ATT WorldNet, I've been able to drag and drop in hundreds of messages from work to my on-screen folder (both use Outlook).

    My wife has a Dell, running Earthlink and Earthlink Total Access.
    It is presently networked, but will be discontinued in the next 2 weeks.
    She will keep the computer, but the Earthlink service will be terminated.

    My final goal is to be able to save all my wife's Earthlink messages, burn them to a CD, and be able to view the messages on both computers, either as a Word document, or using ATT WorldNet.

    I searched for solutions on the web but found none.

    Questions:

    1. Can the Earthlink messages be saved in a Win XP folder?

    2. If so, how?

    3. If successful, can the messages be viewed without the Earthlink program?

    4. Will keeping the Earthlink installed, but not connected, enable me to at least open and read the messages?

    You guys have helped me a great deal in the past, and I'm hoping you can come through for me one more time.

    Thank you in advance.

    adf
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,003
    Hi adf

    Unless I am mistaken, it sounds like your wife is accessing Earthlink mail using web mail.

    Try setting up an account for her in Outlook or Outlook Express, using the following as the POP and SMTP servers:
    pop.earthlink.net
    smtp.earthlink.net

    Download the message onto her laptop, and they will be available until she deletes them.

    I would think once Earthlink is canceled, her e-mail account will be canceled as well and the messages will no longer be accessible.

    Let us know if that works for you.
     
  3. adf

    adf Thread Starter

    Joined:
    Apr 9, 2004
    Messages:
    28
    To EAFiedler:

    I believe you're right!

    As you suggested, my wife's Earthlink mail is transmitted via web mail. I opened some of her messages and checked the Properties box; it showed the messages opened in IE, rather than Earthlink (on my computer, they are opened in OE).

    I did set up the OE account using Earthlink as POP and SMTP servers, but when I attempted conversion, it didn't work (I may have done it incorrectly).

    Bottom Line: All I want to do is save Earthlink messages to a folder, install the folder on my other laptop, and open the messages in the Outlook or OE format.

    Once I opened my wife's messages and saved it to the on-screen XP folder, they opened just fine.

    However, she has about 200 unopened messages she wants to save, and that's where I continue to experience a problem.

    When I export her unopened messages in .csv (can't save or drag them) to the XP folder, they are not in the IE format, but in others like excel, etc., that are unreadable.

    When I change the "open as" target to IE, I just get the toolbar, but the text remains jumbled.

    The reason I thought dragging the file was possible is because on my computer, I drag unopened OE messages to my on-screen XP folder all the time, and they open with no problems (my computer does not have Earthlink installed).

    I suppose I can open each of my wife's messages and save them individually, but for 200 messages?!

    Questions:

    1. Is there a way I can save all the closed messages, then convert them so that they are readable in Outlook or OE? I tried using "run as" but there was no immediate Outlook or OE program to assign it. Also, when I "browse", I can't figure out the specific file to assign it, although I see the huge Outlook and OE folders (assigning it to a folder didn't work).

    2. If not, is there a way I can open all the closed messages and save them at once to the XP file? (again, once one is opened, it is saved and readable in the original format).

    All the Earthlink folders are saved in .csv

    Just hoping you or someone has a magic solution. If not, I'll do it hard, slow way.

    Thanks for your input and considering my questions.

    adf
     
  4. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,003
    Try Importing the .csv files into Outlook.
    File > Import and Export > Import from another program or file > Comma Separated Values (Windows)
    Browse to a .csv file and Import it into Outlook.

    Once you have all the messages Imported into Outlook, you should then be able to Import them into Outlook Express.
    In Outlook Express,
    File > Import > Messages > Microsoft Outlook

    Let us know if that works for you.
     
  5. LauraMJ

    LauraMJ Administrator

    Joined:
    Mar 18, 2004
    Messages:
    12,656
    If they are on the Earthlink web mail, they are still on Earthlink's server. If I'm not mistaken, you will first have to download them to your wife's (or your) computer. If they are in the webmail, they have never been downloaded to a computer, and therefore cannot be saved to that computer.

    I believe you will need to configure an email client to download the messages, and then they will be accessible to saving to any folder.
     
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