Can't see my router at all

[stevenc]

I am running Vista 32 bit and and have a wireless modem/router. I have a second wireless router that I use to connect to my PVR/stereo. After installing a new modem all of a sudden I can't see the second router.

Thinking it was some modem SSID problem I connected my router directly to my PC using a ethernet cable into the LAN port

I have reset the router that I can't see to factory defaults but no matter what I do I can't see it at the IP address liseted on the router (192.168.1.1)

I have tried to access the IP address listed in the IPCONFIG data but this doesn't work either.

I have attached a dump from IPCONFIG /ALL.

Thanks

Steven C

Windows IP Configuration

Host Name . . . . . . . . . . . . : KaootaComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : NETGEAR WG111v2 54Mbps Wireless USB 2.0 A
dapter #3
Physical Address. . . . . . . . . : 00-1F-33-86-96-AD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::89bc:1b0d:7540:a932%15(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, 29 September 2008 10:10:58 AM
Lease Expires . . . . . . . . . . : Monday, 6 October 2008 10:10:57 AM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-34-36-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::59e1:5365:d11a:e643%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.230.67(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[JohnWill]

Well, not knowing the make/model of the router hinders me a lot. If you really think you should be seeing the router at 192.168.1.1, then you're connected to a totally different router, because your Default Gateway of 10.0.0.138 is on another planet from that router!

You also appear to have ICS enabled, with several routers, I can't imagine the reason for that being in use!

 

[stevenc]

John

The router is an ASUS WL 500G. It says that its default IP address is 192.168.1.1 and I have reset it to factory settings with the reset button.

I am connected directly to it via my ethernet port

Latest data from IP config is below.

I am trying to change the settings on this router to match the network that the main router/modem (2WIRE 2701HGV-W) uses (10.0.0.x) but can't access the 192.168.1.1 address.

Thanks

Steven





Windows IP Configuration

Host Name . . . . . . . . . . . . : KaootaComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : NETGEAR WG111v2 54Mbps Wireless USB 2.0 A
dapter #3
Physical Address. . . . . . . . . : 00-1F-33-86-96-AD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::89bc:1b0d:7540:a932%15(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, 29 September 2008 10:08:22 PM
Lease Expires . . . . . . . . . . : Monday, 6 October 2008 10:44:02 PM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-34-36-4B
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::59e1:5365:d11a:e643%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[JohnWill]

The only thing that comes to mind here is you have the connection from the 2WIRE router connected to a LAN port and not the WAN port of the ASUS router. You do realize that you need to hold that reset button down for a period of time with power on to reset to factory defaults, right? 15 seconds should do it for most routers.

 

[stevenc]

Normally this is a wireless setup with both routers remote from the PC and connected wirelessly. It was all working fine until I was supplied with a new (2WIRE) modem/router. Then all of a sudden I couldn't see the ASUS router anymore.

In order to talk straight to the ASUS router I have plugged it directly into my PC via an ethernet port in the back of the PC. It is plugged into the LAN1 port on the back of the ASUS router.

So the 2WIRE modem/router is not involved at all at this point.

I have held the ASUS reset button in for 10-20 seconds on numerous occasions.

I checked and as far as I can see ICS is not enabled. What made you think it was.

Thanks

Steven


The ASUS router is connected

 

[JohnWill]

I checked and as far as I can see ICS is not enabled. What made you think it was.

From your IPCONFIG

IP Routing Enabled. . . . . . . . : Yes

In addition, the whole IPCONFIG doesn't look like the 2WIRE is out of the picture, hence my questions.

DNS Suffix Search List. . . . . . : gateway.2wire.net

Also, the Default Gateway of 10.0.0.138 is unlikely to be coming from the ASUS router. I find it VERY odd that the IP address of that computer is 10.0.0.1, which is normally the address of the Default Gateway.

All things considered, something extremely odd is going on.




Please connect the computer directly to the 2WIRE router, with the ASUS totally out of the picture, and post another IPCONFIG /ALL

 

[stevenc]

Soirry, didn't realise "IP routing enabled" in the IPconfig was the same thing as ICS being enabled. I had checked the ICS setting via the Vista front end (Network centre, sharing tab, ICS check box) and it wasn't ticked - that was why I though ICS was not enabled.

Anyway I have turned it off via RegEdit.

So now I have connected the 2Wire modem directly to the PC via ethernet cable as requested.

IP config data is below.

I had DHCP off for the ethernet adaptor, manually fixing the IP address to 192.168.1.1, in an attempt to see the ASUS router that way. The first data set is in that configuration.

I then swiched DHCP on again and ran IPconfig again so you could see both configurations.

Then I realised that my Netgear wireless adaptor is still running, even though the 2Wire modem is connected to the PC via ethernet. So then I unplugged the Netgear adaptor so that the modem is definitely only connected by ethernet and ran IPconfig a third time.


Sorry to be so obtuse about this. As you can probably tell, networking is not my long suit.

Thanks for your help.

With Ethernet DHCP off and forced to 192.168.1.1


Windows IP Configuration

Host Name . . . . . . . . . . . . : KaootaComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : NETGEAR WG111v2 54Mbps Wireless USB 2.0 A
dapter #3
Physical Address. . . . . . . . . : 00-1F-33-86-96-AD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::89bc:1b0d:7540:a932%15(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, 30 September 2008 8:52:54 AM
Lease Expires . . . . . . . . . . : Tuesday, 7 October 2008 8:52:54 AM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-34-36-4B
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::59e1:5365:d11a:e643%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{51A3CA00-2105-47B7-8E78-7469066C5
931}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.1%14(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:10.0.0.1%18(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Disabled




With Ethernet adaptor set to DCHP

Windows IP Configuration

Host Name . . . . . . . . . . . . : KaootaComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : NETGEAR WG111v2 54Mbps Wireless USB 2.0 A
dapter #3
Physical Address. . . . . . . . . : 00-1F-33-86-96-AD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::89bc:1b0d:7540:a932%15(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, 30 September 2008 8:52:54 AM
Lease Expires . . . . . . . . . . : Tuesday, 7 October 2008 8:52:54 AM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-34-36-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::59e1:5365:d11a:e643%9(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, 30 September 2008 8:58:27 AM
Lease Expires . . . . . . . . . . : Tuesday, 7 October 2008 8:58:27 AM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:10.0.0.1%18(Preferred)
Link-local IPv6 Address . . . . . : fe80::5efe:10.0.0.2%18(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Disabled



2Wire modem/router connected to PC via ethernet - netgear wireless adaptor unplugged

C:\Users\Steven>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : KaootaComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-34-36-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::59e1:5365:d11a:e643%9(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, 30 September 2008 8:58:27 AM
Lease Expires . . . . . . . . . . : Tuesday, 7 October 2008 9:16:55 AM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:10.0.0.2%18(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Steven>

 

[JohnWill]

OK, if you look, you'll see that you're getting the 10.0.0.x IP address from the 2WIRE, which was the same as before.

Now, to finalize our little experiment, plug only the cable into the ASUS router and have NOTHING else connected to the ASUS router.

Turn on the router, reboot the PC, and post another IPCONFIG /ALL

 

[stevenc]

This IPCONFIG /ALL posted below is with the ASUS router plugged into the PC via ethernet. Wireless adaptor and wireless modem both turned off.

Thanks again.

Steven

Windows IP Configuration

Host Name . . . . . . . . . . . . : KaootaComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-34-36-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::59e1:5365:d11a:e643%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.230.67(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{51A3CA00-2105-47B7-8E78-7469066C5
931}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[JohnWill]

OK, the basic issue seem that the ASUS router appears dead if this is a known good cable. You've connected the same machine to the other router and it worked fine, so the machine is vindicated.

 

[stevenc]

Finally got this router to work. I was about to give up on it when I contacted the supplier who had installed some third party firmware to allow the router to be used with a particular digital TV recording service here in Australia.

Apparently the router is will always return the 169.254.x.x address when connected to a PC because for whatever reason the PC can't see it.

I had to connect the ASUS wan port to the LAN port on my modem. The modem then assigned an IP address to the ASUS router. I went into the modem settings screen and then read off the IP address assigned to the ASUS router.

Then I had to connect the ASUS to the modem LAN to LAN and then, finally, I could talk to the ASUS on the assigned IP address, 10.0.0.4 as is happened.

From there I could configure the router to talk to my modem wirelessly and we were in business.

A ridiculously complex and counter intuitive process. Thanks for your help with it.

Steven Chaffer

 

[JohnWill]

I doubt I would have guessed that without knowing more about that mystery service.


You can mark your own threads solved using the

button at the top of the first page of the thread in the upper left corner.©