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Can't see the wifi but can connect via ethernet

Discussion in 'Networking' started by Bumblebee23, Jun 8, 2016.

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  1. Bumblebee23

    Bumblebee23 Thread Starter

    Joined:
    Jun 8, 2016
    Messages:
    2
    Hello.
    I recently moved in with a friend. I can't see the internet on my wifi list but I can connect with cable. My laptop has no problem connecting or finding other wifi, the only issue is with this one.
    I would really like to connect wireless. BTW, my laptop runs Windows 10.
    Any help would be appreciated :)
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,203
    First Name:
    Wayne
    it maybe the wireless is on channel 12/13 and your PC is set up for US 1-11
    can you download and install xirrus - lets see the wireless emvironment
    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC
    You will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file to the faulty PC and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.
    If you do not have another PC
    Do you have a phone connected to the internet - can you photograph the result and post the image in a reply​

    http://go.pardot.com/l/66982/2015-01-26/2361i
    enter you details
    Download this file "DOWNLOAD WI-FI INSPECTOR Vx.xx "
    ( the site now appears to allow webbased emails like gmail, hotmail, outlook and yahoo to be used )

    There is also a xirrus gadget, But that does not have all the fuctionality "DOWNLOAD GADGET Vx.xx

    Alternative links - Use the links below
    Do NOT use any of the download managers offered - Cnet , just use the direct link below - and click on the download button
    http://www.softpedia.com/get/Network-Tools/Network-Monitoring/Xirrus-Wi-Fi-Inspector.shtml
    http://download.cnet.com/Xirrus-Wi-Fi-Inspector/3000-18508_4-75758254.html


    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
    Stand alone version of.net framework https://www.microsoft.com/en-us/download/details.aspx?id=49981
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here
    http://www.xirrus.com/cdn/pdf/xirruswifiinspectorguide1-2-0

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.

    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    Windows 8 & 10
    you can use the snipping tool > Open Snipping Tool
    (From the Windows 8 Start Screen, or windows 10 Search, type "snip" and press enter)
    (From windows 10 - All Apps>Windows Accessories>Snipping Tool
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  3. Bumblebee23

    Bumblebee23 Thread Starter

    Joined:
    Jun 8, 2016
    Messages:
    2
    Thank you for your reply! I downloaded,installed the Xirrus but when looking at the SSID, the internet that I am trying to connect wireless with is not there. I am running the problematic laptop and it is connected to the wanted Internet via cable but even with Xirrus it is not visisble in the list of possible networks.
    The name of the network I want to connect with, is spourta12 (which is not on this list).



    xirrus.png
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,203
    First Name:
    Wayne
    its possible its a 5Ghz signal and your adapter does not pickup 5ghz signals
    the xirrus would have picked up 2.4ghz signals if on channels 12/13/14
    so its not that

    what is the make and model of the router that you are trying to connect to ?
    do you know if they are only using the 5ghz signal ?
     
  5. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
    Nov 16, 1999
    Messages:
    15,827
    First Name:
    David
    The WiFi name may be hidden, did your friend give you the name and password?

    If so, then type in the name and password
     
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