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Can't See Wireless Card in Device Manager

Discussion in 'Networking' started by mahoopes, Oct 18, 2009.

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  1. mahoopes

    mahoopes Thread Starter

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    I am troubleshooting a Sony Vaio running XP on which the wireless network card was accidentally deleted. I have successfully regained wireless connection via a Belkin USB wireless adaptor, but how can I get the wireless NIC card to work again? It doesn't appear in Device Manager (see attached screen shot). Would it help to uninstall and reinstall the card? Thanks for any advice.
     
  2. JohnWill

    JohnWill Retired Moderator

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    Well, there's no attached screen shot, so looking at it is problematic. :)


    Answer all the following queries.


    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
     
  3. mahoopes

    mahoopes Thread Starter

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    Thanks for your response. The network adaptors listed are three:
    - 1394 Net Adaptor
    - Belkin Wireless G USB Network Adaptor
    - Intel(R) PRO/1000 PM Network Connection.

    None has a red X, no device listed is marked with a ? or ! (I expanded each category to be sure).
     
  4. JohnWill

    JohnWill Retired Moderator

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    Well, I see a wireless adapter, that Belkin Wireless G USB one. Is that the one you can't see?


    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. mahoopes

    mahoopes Thread Starter

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    The Belkin wireless USB adaptor is the work-around I am using while trying to restore the system's own wireless function. Here is the IPCONFIG data, and thanks again for your thoughts on this.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : VALUED-8BABB634
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/1000 PM Network Connect
    ion
    Physical Address. . . . . . . . . : 00-13-20-B0-BD-BC

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Belkin Wireless G USB Network Adapte
    r
    Physical Address. . . . . . . . . : 00-1C-DF-35-8D-69
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.12
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 68.87.73.242
    68.87.71.226
    Lease Obtained. . . . . . . . . . : Monday, October 19, 2009 10:44:51 AM

    Lease Expires . . . . . . . . . . : Monday, October 19, 2009 11:44:51 AM
     
  6. JohnWill

    JohnWill Retired Moderator

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    Well, the other wireless adapter clearly seems to have either failed, gotten loose in it's connector, or is disabled in the BIOS.

    If there's no option in the BIOS for the wireless adapter, remove the battery, and then open the access door on the bottom that covers the wireless adapter and reseat it.
     
  7. mahoopes

    mahoopes Thread Starter

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    There is no other external adaptor. I am trying to restore the functionality of the internal wireless network adaptor.
     
  8. JohnWill

    JohnWill Retired Moderator

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    I didn't say there was another external adapter. The internal adapter is in a mini-PCI socket that usually has an access door on the bottom of the laptop, that's what I'm talking about.
     
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