Can't send emails using email clients

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

yonyz

Thread Starter
Joined
Aug 7, 2008
Messages
342
Hi,

I'm unable to send email messages using Thunderbird/Outlook and my Gmail account.
I'm getting an SMTP error. My SMTP port is 587 using TLS autnentication. I've also tried port 25 with SSL authentication.

I've followed Gmail's guide when I configured my Gmail account on Thunderbird. Note that I can receive emails (via POP).

The other computer in our house is unable to send emails using email clients, too.

I've also followed a Gmail guide on SMTP errors. I've tried all of the suggestions, until I've come one that suggests trying a TELNET command. The command is unable to execute, too.

Here's the Gmail guide I was following: http://mail.google.com/support/bin/answer.py?hl=en&answer=78775

And here are the TELNET test's results:
http://i29.tinypic.com/33x9fkj.png

I was trying to fix this SMTP problem for nearly 2 years, but I've never managed to send even one email using an email client. I've also tried on Windows XP, Vista and 7. Hell ,I even tried Ubuntu's Evolution email client.

My ISP say they can't help me since I'm not using their email service, but Gmail.

And ideas on how to fix this problem once and for all?

Thanks in advance.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Can you send email to your ISP using SMTP? I don't do anything special for gmail, here's my SMPT configuration from Thunderbird.
 

Attachments

yonyz

Thread Starter
Joined
Aug 7, 2008
Messages
342
What do you mean by "send email to your ISP"? What's the point in sending them an email?

BTW: My Thunderbird settings are as yours.
 
Joined
May 3, 2006
Messages
22,466
There was a recent change but first of all make sure you have checked "my outgoing server requires authentication".
Incoming port should be 995 and outgoing should be 465 and "this server requires and encrypted connection" should be checked also.
 

yonyz

Thread Starter
Joined
Aug 7, 2008
Messages
342
"My outgoing server requires authentication", "this server requires an encrypted connection" - Are you talking about Thunderbird, Rich-M? Cause I personally couldn't find these two options.

Alright, a little Googling had led me to understand that you're talking about Outlook. So, although I mentioned Outlook on my original post, I do not have it installed.
 
Joined
May 3, 2006
Messages
22,466
The settings shopuld be there I don't use Thunderbird so I don't know where but if should be in something liek "Tools" "Account Settings" and then "Advanced" not "Options".
 

yonyz

Thread Starter
Joined
Aug 7, 2008
Messages
342
My Thunderbird is configured just fine. I've tried many varieties, but they all don't work. Well, maybe they are not the problem, because I followed the Gmail Thunderbird 2 guide.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Well, blow me down! I hadn't sent mail via gmail for some time, and it didn't go when I tested it. I fixed it now, and I send and receive just fine using gmail with the following settings.
 

Attachments

Joined
May 3, 2006
Messages
22,466
Well, blow me down! I hadn't sent mail via gmail for some time, and it didn't go when I tested it. I fixed it now, and I send and receive just fine using gmail with the following settings.
Hey I don't mind helping you for a change!
 

yonyz

Thread Starter
Joined
Aug 7, 2008
Messages
342
Well, blow me down! I hadn't sent mail via gmail for some time, and it didn't go when I tested it. I fixed it now, and I send and receive just fine using gmail with the following settings.
That's not working, either.
The port is probably blocked. How can I open SMTP ports (I only know about TCP and UDP)?
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
You don't have to open any ports for email, they're all outgoing ports. Can you send email to any SMTP server?
 

yonyz

Thread Starter
Joined
Aug 7, 2008
Messages
342
I'm not sure what you mean by that, but I can definitely send emails using the Gmail Web application.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Do you have any other email accounts, like with your ISP? If so, can you send email to them using Thunderbird or Outlook?
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,119
Do you possibly have a non-Windows firewall or security suite that is blocking Thunderbird/Outlook?
 

yonyz

Thread Starter
Joined
Aug 7, 2008
Messages
342
John: My brother knows the details of our ISP email account, but does it really matter who I'm sending the email to? Or perhaps you suggest using that email account to send emails from?

TerryNet: I only use Panda Cloud Antivirus. Turning Windows Firewall for both private and public network doesn't help.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top