1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Can't send Word Document via Thunderbird from open document

Discussion in 'Business Applications' started by elizbeth, Aug 22, 2013.

Thread Status:
Not open for further replies.
  1. elizbeth

    elizbeth Thread Starter

    Joined:
    Jun 12, 2004
    Messages:
    193
    Hi,

    I work at a small non-profit and we have updated two computers with new computers running Windows 7. We use MS Word 2003. I have checked all threads on forum related to this issue, but nothing seems to correct our problem. I would be grateful for any help.

    Description of issue: With a Word document open, one should be able to click "File" > "Send To" > Mail Recipient As Attachment", or any of the other mail options, and have the email composition window of Thunderbird pop up. What happens is that Word is attempting to send the attachment via Windows Live Mail. The computer basically freezes. If you try and abort or get out of Word, and error pops up stating you can't close Word until the email has been sent. Finally, you have to force a shut down of the computer.

    Internet Explorer shows Thunderbird as default email client. I have check all of the other obvious places for setting the default email client, but I can't seem to find a conflict anywhere on the computer showing Windows Live Email as default client.

    As a side note, this employee was using Outlook Express as their email client prior to the computer upgrade and all setting were imported into Windows Live Mail, which was initially used. The employee did not like Windows Live Mail, so I installed Thunderbird. It is used as the default email client and the only issue has been with Word. Additionally, I know that the document could be sent from Windows Explorer by right-clicking, and etc., but this employee is and older individual, is not computer savvy, and is accustom to sending Word documents while the document is open. So, I would like for them to be able to continue sending documents in the way they are accustom.

    One last thing: The other employee whose computer was upgraded and who has always used Thunderbird as their email client, is have no issue sending email in this way from an open Word Document.

    Any help would be very much appreciated.
     
  2. Abe999

    Abe999

    Joined:
    Nov 5, 2012
    Messages:
    115
    Might try uninstalling Word, then reinstalling it.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1106623

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice