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can't shut down laptop vis start>shutdown

Discussion in 'Windows XP' started by toontech, Nov 28, 2011.

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  1. toontech

    toontech Thread Starter

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    hi, i can't seem to shut down a laptop running win xp sp3. go to start shutdown and all it does is restarts.
    it's a hp 8930p laptop.

    does anyone know what it could be?
     
  2. toontech

    toontech Thread Starter

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    i've done this without success:
    Disabling the “restart on system failure” feature
    Right-click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “Automatically restart.”
     
  3. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What did you do to your laptop prior to having that problem?

    What's the product number(P/N) and/or model number(M/N) that's on the HP sticker?

    ---------------------------------------------------------
     
  4. toontech

    toontech Thread Starter

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    nothing done to the laptop prior to the problem occuring. it's always been like that.

    i'll provide the model and pn tomorrow when i have access to it.
     
  5. golferbob

    golferbob

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