Can't start Guest user in Windows 7

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SRT

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Joined
May 12, 2004
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85
Lenovo G550
Windows 7 Professional
3 GB Ram

I enabled the "Guest" user for my son to use when he visits, but when he tries to log on as "Guest" the message: "The User Profile Service service failed the login" appears.

I disabled Guest and re-enabled, but still the same message.

I created a user name just for him as a standard user, but when he logs on as "Joe", the same thing happens. I created 2-3 other accounts, all standard users, but can't log on to any of them.

I have no trouble logging on as myself (administrator).

After searching the forums I find similar issues in Vista, but not for Windows 7, and the registry entries seem to be different in Vista and I don't want to try the fixes in Windows 7.

Any suggestions?
 

SRT

Thread Starter
Joined
May 12, 2004
Messages
85
I can't restore, because I don't know when this happened. I don't want to go back to the original configuration.

When I look in Windows Explorer at the C:\Users folder there are: Default, Public & Steve (Me as administrator). There are no entries for Guest or the other users I created.

It's as if Guest and the other users aren't being set up. I don't see them in the registry either.
 
Joined
Apr 22, 2010
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Did you try switching on the Guest User Account in the Control Panel? You have to go to User Account in Control Panel and then click on guest account (joe) and turn it one.

Thanks
 

SRT

Thread Starter
Joined
May 12, 2004
Messages
85
Yes it's (allegedly) on right now. The icon is on the sign-on screen, but when I click it I get the "The User Profile Service service failed the login" message. And GUEST is not listed in the C:\Users folder.
 
Joined
Apr 22, 2010
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SRT login in safemode and create a new profile with the admin rights, rename the old profile and create new profile. It would work then..............
 

SRT

Thread Starter
Joined
May 12, 2004
Messages
85
Didn't work.. In safe mode, I created a new account: Visitor. I rebooted and tried to log onto Visitor, but get the same "The User Profile Service service failed the login" message as I get for Guest. I can't change Guest....it's either on or off. I changed Visitor to Sam and tried to log onto Sam, but can't.......same message.

Visitor (Sam) and Guest DO NOT appear in the C:\Users folder
 
Joined
Apr 22, 2010
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Hmmm................then if you have any other machine, copy all the files in user folder to your machine and then try otherwise only option would be sytem restore when it was fine. I know it is hard but thats what I can think at the moment................ :(
 

SRT

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Joined
May 12, 2004
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OKAY Thanks. It's more trouble to do that, than to let my son use my profile. This is a notebook, and he doesn't use it very often. I'm the only user.

Plus...I'm not sure when it was fine. I had the PC for sometime before I even activated the GUEST user.

Thanks again for your help.
 
Joined
Aug 7, 2007
Messages
9,028
Is that the complete error message? Or does it say:
The User Profile Service failed the logon. User profile cannot be loaded?

Are there any errors in the Event Viewer in the Application log?
Click Start, type eventvwr.msc, press Enter
Expand Windows Logs, click on Application.
Look for entries with a source of Microsoft-Windows-User Profiles Service.
 

SRT

Thread Starter
Joined
May 12, 2004
Messages
85
Yes: The actual message is:
The User Profile Service service failed the logon. (service twice)
User profile cannot be loaded.

I ran eventvwr.msc and saw some entries under SOURCE titled:
User Profile Service which had ERROR under the heading level

In the explanation window was this:
Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.
 
Joined
Aug 7, 2007
Messages
9,028
Let's look at what is currently configured:
Copy the text in the following code block into Notepad.
Save it on the desktop as Query.cmd. Be sure to change the Save as Type: box to All Files when saving.
Code:
[plain]Set _file=%userprofile%\Desktop\Query.txt
 >"%_file%" Echo [CODE]
>>"%_file%" Net Users
>>"%_file%" Set Common
>>"%_file%" Dir /AD "%Userprofile%\.."
>>"%_file%" Reg Query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s 2>&1
>>"%_file%" Echo
Start Notepad "%_file%"
Exit[/plain][/code]Double click the file to run it. It will create a file named Query.txt on the Desktop and open it in Notepad. Copy and paste the text into your next Reply.
User names from your PC will be present in the result. If you don't want them posted, you can use the Edit | Replace feature in Notepad to change the user names to User1, User2, etc, before posting the results.
 
Joined
Dec 21, 2008
Messages
436
Start> Run> Type "Services.msc" (without quotes), look for User Profile Service & see if its set to Automatic & is Started.
Then Look for Secondary Logon & make sure its set to Manual.
Then look for RPC EndPoint Mapper & make sure its set to Automatic & is Started
Then Look for Security Accounts Manager & make Sure its also Set to Automatic & is Started

Hope this helps. Thanks
 

SRT

Thread Starter
Joined
May 12, 2004
Messages
85
Here it is:
Code:
User accounts for \\Notebook123

-------------------------------------------------------------------------------
Administrator            Guest                    User1                    
Sam                  
The command completed successfully.

CommonProgramFiles=C:\Program Files\Common Files
 Volume in drive C has no label.
 Volume Serial Number is 7A32-D2D2

 Directory of C:\Users

04/27/2010  08:28 PM    <DIR>          .
04/27/2010  08:28 PM    <DIR>          ..
07/13/2009  11:53 PM    <SYMLINKD>     All Users [C:\ProgramData]
07/14/2009  02:18 AM    <DIR>          Default
07/13/2009  11:53 PM    <JUNCTION>     Default User [C:\Users\Default]
03/24/2010  12:23 PM    <DIR>          Public
04/28/2010  06:15 AM    <DIR>          Steve
               0 File(s)              0 bytes
               7 Dir(s)  236,274,688,000 bytes free

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    ProfilesDirectory    REG_EXPAND_SZ    %SystemDrive%\Users
    Default    REG_EXPAND_SZ    %SystemDrive%\Users\Default
    Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public
    ProgramData    REG_EXPAND_SZ    %SystemDrive%\ProgramData

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
    Flags    REG_DWORD    0xc
    State    REG_DWORD    0x0
    RefCount    REG_DWORD    0x1
    Sid    REG_BINARY    010100000000000512000000
    ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprofile

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
    ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\LocalService
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
    ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkService
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1808182748-717254888-609831077-1000
    ProfileImagePath    REG_EXPAND_SZ    C:\Users\Steve
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0
    Sid    REG_BINARY    010500000000000515000000DCADC66BE870C02AA5485924E8030000
    ProfileLoadTimeLow    REG_DWORD    0x0
    ProfileLoadTimeHigh    REG_DWORD    0x0
    RefCount    REG_DWORD    0x1
    RunLogonScriptSync    REG_DWORD    0x0
 
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