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Can't start the fire wall

Discussion in 'Windows 7' started by Bush Lady, Jan 10, 2015.

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  1. Bush Lady

    Bush Lady Thread Starter

    Joined:
    Jul 25, 2004
    Messages:
    3,440
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4047 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1799 Mb
    Hard Drives: C: Total - 152269 MB, Free - 116075 MB;
    Motherboard: Dell Inc., 0U692R
    Antivirus: avast! Antivirus, Updated and Enabled


    I just bought a computer with windows 7. The firewall won't turn on

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 9:20:36 PM, on 10/01/2015
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17496)


    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\tinySpell\tinyspell.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Java\jre1.6.0_06\bin\jusched.exe
    C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files (x86)\Comodo\Firewall\cpf.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Users\User\AppData\Local\StormWatch\StormWatchApp.exe
    C:\Users\User\AppData\Local\Temp\app0651\Of_CA-I3-SearchProtect2_chk_0_252.exe
    C:\Users\User\AppData\Local\Temp\nsd5B66.exe
    C:\Program Files (x86)\Boost\Boost.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Users\User\Downloads\HijackThis (1).exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Boost - {2299856A-6506-42E3-A34F-CD35A47C1B19} - C:\Program Files (x86)\Boost\Boost.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_06\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files (x86)\WordPerfect Office X3\Programs\QFSCHD130.EXE"
    O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files (x86)\Comodo\Firewall\CPF.exe" /background
    O4 - HKCU\..\Run: [tinySpell] C:\Program Files (x86)\tinySpell\tinyspell.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [ISUSPM Startup] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [Boost] C:\Program Files (x86)\Boost\Boost.exe
    O4 - HKCU\..\RunOnce: [Adobe Speed Launcher] 1420941453
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Startup: StormWatchApp.lnk = C:\Users\User\AppData\Local\StormWatch\StormWatchApp.exe
    O8 - Extra context menu item: Open with WordPerfect - C:\Program Files (x86)\WordPerfect Office X3\Programs\WPLauncher.hta
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O17 - HKLM\System\CCS\Services\Tcpip\..\{16F62934-1D49-42CE-8135-DF4CA6EC1FCD}: NameServer = 207.164.234.193 207.164.234.129
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_e085d3cd5b474ba6\AESTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files (x86)\Comodo\Firewall\cmdagent.exe
    O23 - Service: Credential Vault Host Control Service - Broadcom Corporation - C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
    O23 - Service: Credential Vault Host Storage - Broadcom Corporation - C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\AMT\LMS.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_e085d3cd5b474ba6\STacSV64.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Common Files\Intel\Privacy Icon\UNS\UNS.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 9769 bytes
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,618
    First Name:
    Terry
    Which firewall will not turn on? Is the other one active?
     
  3. jenae

    jenae

    Joined:
    Mar 16, 2013
    Messages:
    792
    Hi, yes Comodo firewall appears to be active, are you referring to windows firewall, if so you should only have one firewall active, unless you really know what you are doing.
     
  4. Bush Lady

    Bush Lady Thread Starter

    Joined:
    Jul 25, 2004
    Messages:
    3,440
    I am talking about the Comobo firewall. It is everything says off, and I can't put it on.
    But I noticed that this computer has a firewall built it. I may have to use that until the Comobo turns on. I like the Comobo because it doesn't let anything in.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,379
    First Name:
    Karen
    Did you buy it new or used because it appears to have malware on it.
     
  6. Bush Lady

    Bush Lady Thread Starter

    Joined:
    Jul 25, 2004
    Messages:
    3,440
    I bought it from a small computer store. It is new.
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,758
    First Name:
    Frank
    I agree with Cookiegal.

    I can tell from your TSGSIU and HijackThis logs that it's not a new computer.

    It appears to be a Dell Latitude E6400 or some other Dell model.

    Can you advise what model name and model number it is?

    Can you advise what the "service tag" number and/or "express service code" number on it is?

    -----------------------------------------------------------
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,379
    First Name:
    Karen
    It has a very old and vulnerable version of Java installed. This would not be installed on a new computer. Is there a reason perhaps that you yourself installed a 7 year old version of Java on it?
     
  9. Bush Lady

    Bush Lady Thread Starter

    Joined:
    Jul 25, 2004
    Messages:
    3,440
    windows 7 professional
    64 - bit operating system
    service pack 1
    installed memory ram 4,00 GB
    product ID 00371-OEM-9083242-31509
     
  10. Bush Lady

    Bush Lady Thread Starter

    Joined:
    Jul 25, 2004
    Messages:
    3,440
    I took the java program from the windows xp computer, I still have that one.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
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    First Name:
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    OK but why would you do that? It's old and vulnerable so it's a high security risk running it. It would be very easy to install the current version of Java. :)
     
  12. Bush Lady

    Bush Lady Thread Starter

    Joined:
    Jul 25, 2004
    Messages:
    3,440
    So I will pick up and run the newer version. Right now I am installing Agent Ransack
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
    115,379
    First Name:
    Karen
    Whatever you install should be done from the vendor's site whenever possible (don't transfer anything from the XP except documents, photos, emails and things of that nature but no programs or software). I suspect something you've installed delivered malware along with it.

    But you should get the malware taken care of in the Virus & Other Malware Removal forum before you install anything else. Once that's done it's likely the firewall will work as it's supposed to.
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,758
    First Name:
    Frank
    You haven't replied to the questions in post #7, so we still don't know the exact description of that Dell.

    -----------------------------------------------------------
     
  15. Bush Lady

    Bush Lady Thread Starter

    Joined:
    Jul 25, 2004
    Messages:
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    Is this what you are looking for? Because I don't now exactly were to look.

    More details about my computer
    Component
    Processor
    Memory (RAM)
    Graphics
    Gaming graphics
    Primary hard disk
    Windows 7 Professional
    Details
    Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
    4.00 GB
    Mobile Intel(R) 4 Series Express Chipset Family
    1695 MB Total available graphics memory
    114GB Free (149GB Total)

    Dell Inc. Latitude E6400 4.00 GB RAM 64-bit operating system 2

    149 GB 114 GB Free (149 GB Total) CD/DVD
    Subscore
    2.4
    4.0
    4.1
    3.4
    5.6

    Mobile Intel(R) 4 Series Express Chipset Family 1695 MB 64 MB 0 MB 1631 MB 8.15.10.2302 1280x800 DirectX 10

    Intel(R) 82567LM Gigabit Network Connection Intel(R) WiFi Link 5100 AGN
    Print this page
    Base score 2.4
    * Determined by lowest subscore
    System** Manufacturer Model Total amount of system memory System type Number of processor cores Storage** Total size of hard disk(s) Disk partition (C:) Media drive (D:) Graphics** Display adapter type Total available graphics memory ******Dedicated graphics memory ******Dedicated system memory ******Shared system memory Display adapter driver version Primary monitor resolution DirectX version Network** Network Adapter Network Adapter Notes** The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.
     
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