Can't start the fire wall

[Bush Lady]

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4047 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1799 Mb
Hard Drives: C: Total - 152269 MB, Free - 116075 MB;
Motherboard: Dell Inc., 0U692R
Antivirus: avast! Antivirus, Updated and Enabled


I just bought a computer with windows 7. The firewall won't turn on

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 9:20:36 PM, on 10/01/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17496)


Boot mode: Normal

Running processes:
C:\Program Files (x86)\tinySpell\tinyspell.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files (x86)\Comodo\Firewall\cpf.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\User\AppData\Local\StormWatch\StormWatchApp.exe
C:\Users\User\AppData\Local\Temp\app0651\Of_CA-I3-SearchProtect2_chk_0_252.exe
C:\Users\User\AppData\Local\Temp\nsd5B66.exe
C:\Program Files (x86)\Boost\Boost.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\User\Downloads\HijackThis (1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Boost - {2299856A-6506-42E3-A34F-CD35A47C1B19} - C:\Program Files (x86)\Boost\Boost.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files (x86)\WordPerfect Office X3\Programs\QFSCHD130.EXE"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files (x86)\Comodo\Firewall\CPF.exe" /background
O4 - HKCU\..\Run: [tinySpell] C:\Program Files (x86)\tinySpell\tinyspell.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ISUSPM Startup] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Boost] C:\Program Files (x86)\Boost\Boost.exe
O4 - HKCU\..\RunOnce: [Adobe Speed Launcher] 1420941453
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: StormWatchApp.lnk = C:\Users\User\AppData\Local\StormWatch\StormWatchApp.exe
O8 - Extra context menu item: Open with WordPerfect - C:\Program Files (x86)\WordPerfect Office X3\Programs\WPLauncher.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{16F62934-1D49-42CE-8135-DF4CA6EC1FCD}: NameServer = 207.164.234.193 207.164.234.129
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_e085d3cd5b474ba6\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files (x86)\Comodo\Firewall\cmdagent.exe
O23 - Service: Credential Vault Host Control Service - Broadcom Corporation - C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
O23 - Service: Credential Vault Host Storage - Broadcom Corporation - C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\AMT\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_e085d3cd5b474ba6\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Common Files\Intel\Privacy Icon\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9769 bytes

 

[TerryNet]

Which firewall will not turn on? Is the other one active?

 

[jenae]

Hi, yes Comodo firewall appears to be active, are you referring to windows firewall, if so you should only have one firewall active, unless you really know what you are doing.

 

[Bush Lady]

I am talking about the Comobo firewall. It is everything says off, and I can't put it on.
But I noticed that this computer has a firewall built it. I may have to use that until the Comobo turns on. I like the Comobo because it doesn't let anything in.

 

[Cookiegal]

Did you buy it new or used because it appears to have malware on it.

 

[Bush Lady]

I bought it from a small computer store. It is new.

 

[flavallee]

I just bought a computer with windows 7.

I bought it from a small computer store. It is new.

I agree with Cookiegal.

I can tell from your TSGSIU and HijackThis logs that it's not a new computer.

It appears to be a Dell Latitude E6400 or some other Dell model.

Can you advise what model name and model number it is?

Can you advise what the "service tag" number and/or "express service code" number on it is?

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[Cookiegal]

It has a very old and vulnerable version of Java installed. This would not be installed on a new computer. Is there a reason perhaps that you yourself installed a 7 year old version of Java on it?

 

[Bush Lady]

windows 7 professional
64 - bit operating system
service pack 1
installed memory ram 4,00 GB
product ID 00371-OEM-9083242-31509

 

[Bush Lady]

I took the java program from the windows xp computer, I still have that one.

 

[Cookiegal]

I took the java program from the windows xp computer, I still have that one.

OK but why would you do that? It's old and vulnerable so it's a high security risk running it. It would be very easy to install the current version of Java.

 

[Bush Lady]

OK but why would you do that? It's old and vulnerable so it's a high security risk running it. It would be very easy to install the current version of Java.

So I will pick up and run the newer version. Right now I am installing Agent Ransack

 

[Cookiegal]

Whatever you install should be done from the vendor's site whenever possible (don't transfer anything from the XP except documents, photos, emails and things of that nature but no programs or software). I suspect something you've installed delivered malware along with it.

But you should get the malware taken care of in the Virus & Other Malware Removal forum before you install anything else. Once that's done it's likely the firewall will work as it's supposed to.

 

[flavallee]

windows 7 professional
64 - bit operating system
service pack 1
installed memory ram 4,00 GB
product ID 00371-OEM-9083242-31509

You haven't replied to the questions in post #7, so we still don't know the exact description of that Dell.

-----------------------------------------------------------

 

[Bush Lady]

You haven't replied to the questions in post #7, so we still don't know the exact description of that Dell.

-----------------------------------------------------------

Is this what you are looking for? Because I don't now exactly were to look.

More details about my computer
Component
Processor
Memory (RAM)
Graphics
Gaming graphics
Primary hard disk
Windows 7 Professional
Details
Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
4.00 GB
Mobile Intel(R) 4 Series Express Chipset Family
1695 MB Total available graphics memory
114GB Free (149GB Total)

Dell Inc. Latitude E6400 4.00 GB RAM 64-bit operating system 2

149 GB 114 GB Free (149 GB Total) CD/DVD
Subscore
2.4
4.0
4.1
3.4
5.6

Mobile Intel(R) 4 Series Express Chipset Family 1695 MB 64 MB 0 MB 1631 MB 8.15.10.2302 1280x800 DirectX 10

Intel(R) 82567LM Gigabit Network Connection Intel(R) WiFi Link 5100 AGN
Print this page
Base score 2.4
* Determined by lowest subscore
System** Manufacturer Model Total amount of system memory System type Number of processor cores Storage** Total size of hard disk(s) Disk partition (C Media drive (D Graphics** Display adapter type Total available graphics memory ******Dedicated graphics memory ******Dedicated system memory ******Shared system memory Display adapter driver version Primary monitor resolution DirectX version Network** Network Adapter Network Adapter Notes** The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.