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Can't start, tower has flashing orange light on start button,

Discussion in 'Hardware' started by nettyiam, Feb 1, 2009.

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  1. nettyiam

    nettyiam Thread Starter

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    Betty
    Dell E510 Intell Pentium D, 1g memory, WinXP

    I have been having a problem starting my computer from the tower.Called Dell* the first time but it just happened to start up while I was talking to them. They said I probably pushed the button on a slant?
    Well it has happened twice since. I shut down normally last night & this morning pushed the start button (made sure I wasn't "slanted") same thing . I get a flashing orange light and then a voice that says "Press repeat button to receive setup instructions".

    Where is a repeat button? I have held the start button in for a minimum of 3 minutes but it won't shut off. Pulled power & let it sit for 15 min. & tried again..flashing orange. So I just let it continue flashing and this time it finally shut off. Went to start again..walla..it started! Now this is the third time and I am afraid the next time it won't start ever.
    Someone out there able to help?

    *Was surprised at Dell trying to sell me tech help in North America so I could get faster response time & a North American. This was before they would start to answer my question!
     
  2. KugarWeb

    KugarWeb

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    First things first, have you backed up all of your data just in case you aren't able to get into the system?

    Roughly how long have you had the system (ie. I'm guessing it's not under the warranty anymore?). It doesn't sound like the connection between the external button and the actual button inside the case anyway, which is what Dell seems to be suggesting.

    By what you describe with letting it shut itself off and then restarting it again, it seems to have some sort of timer, especially when you say it will start immediately after flashing orange and switching itself off...

    Have you tried calling Dell support back again to check with them? :)
     
  3. geoffm

    geoffm

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    It sounds a bit like this MC is going into standby, this sometime happens when you switch a machine on that is already on but at rest, check the power setting in control panel, see if there's anything unusual in there.
    Geoff.
     
  4. nettyiam

    nettyiam Thread Starter

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    Thanks for the replies

    KugarWeb
    My dell is 2 1/2 yrs old; still under warranty until June 2009. I am in process of saving my files..almost done.

    Let me reiterate what happens.
    When I push the start button, it starts flashing orange. The "voice" says "Press repeat button to receive setup instructions". I attempt to hold the button in so it shuts down/off but it continues to flash. I have pulled the power to it but it still flashes. Repeat holding in the button to stop the orange flashing start button but nothing changes. Last time I just left it flashing & came back half hr later and it stopped. Then pushed the button & this time it was green & booted up. I have not shut it down since it happened Sunday morning. I have never used hibernate or standby nor any other sleep mode. I have it set to turn off monitor after 30 min and hard disk after one hr.

    geoffm
    "It sounds a bit like this MC is going into standby" Sorry, don't know what MC stands for. In Power Options UPS is currently stopped with a yellow! sign in front of it.

    I have not called Dell yet as I was hoping I could get solution from TSG first..they've helped me in the past.

    Thanks,
    Netty
     
  5. KugarWeb

    KugarWeb

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    The yellow "!" sign you speak of which appears next to the UPS settings under Power Options in your Control Panel seems to be entirely normal since my computer which runs Windows XP Media Center Edition (based on XP Home) displays the same icon.

    I'm not sure I can be of more help at the moment since it's 2:30AM here in the UK and I really should get some sleep but I should be able to take a look at his thread and hopefully shed some more light on the problem at some point tomorrow :).

    EDIT: Okay, I just did a quick google of the error that's happening and your computer's model number and it appears to be a problem with the Power Supply Unit which appears to be failing somewhere along the line, according to this quote anyway:

    - http://www.fixya.com/support/t696216-dell_3100_when_switching

    However, there does seem to be a solution which may or may not work in your case.....

    - http://www.fixya.com/support/t676436-dell_desktop
     
  6. nettyiam

    nettyiam Thread Starter

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    Betty
    Mike Cermak writes "There's no such thing as a stupid question, but they're the easiest to answer!"....I feel stupid but which is the power supply cord? Is the power supply button the one that is flashing orange?

    Sorry I haven't gotten back to the forum. I have to do taxes on this computer & I am not shutting it down at all for fear it won't start up again. Have pretty much saved all the files but just found some more I want to be sure I don't loose. Don't know if it is good or bad to leave it on (do turn off monitor).

    I have been trying to figure out what caused this. First the battery, then black screen with the floppy disk failure, now the flashing orange. My daughter used it for her Zune & the USB port for charging.

    Will try to get back on tomorrow..really appreciate your time. Thanks
     
  7. KugarWeb

    KugarWeb

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    No problem at all :). The Power Supply cord is the wire which plugs into the top...I'm pretty sure all plugs are the same in the US as they are here in the UK. It has three pins, two coupled together and one on it's own. Here's a picture of an example:

    [​IMG]
    Please ignore the plug to the right though, that's our UK Standard only :).

    As for the Power Supply button, I'm assuming they mean the switch on the back of the computer where the Power Supply is, which you should find right at the top on the back :).

    There shouldn't be any problems running your computer constantly, I do that with mine all the time. The only real worry is if you've got plenty of ventilation for it while it's whirring away.

    Hmm, it doesn't sound like any of those things could have caused any problems with your computer. It sounds like a generic thing which Dells do, or probably any computer but I haven't heard of it myself. No problem mate :).
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Thread reopened as requested.
     
  9. TerryNet

    TerryNet Moderator

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    Terry
    From your owners manual:

    If you have any issues removing the cover or any thing don't fear to consult your Service Manual.

    Got your taxes done yet? :)
     
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